Hire Top Senior Technical Support Analyst

Cheryl Kleister

IT Senior Manager / Director at KPMG with 20+ years of experience bringing strategic leadership and operational excellence to drive organizational success. Skilled in business analysis, project management, client relationship management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams. Delivering enterprise-grade technology initiatives and SaaS solutions across global organizations, grounded in business analysis with a hybrid business analysis and workstream lead role. Proven ability to bridge business and technology, translating complex requirements into scalable solutions while leading cross-functional teams through full SDLC delivery. Brings a unique blend of strategic insight and hands-on execution, with deep expertise in stakeholder engagement, solution design, and enterprise implementation across Tax, HR, and Global Mobility functions. Recognized for collaborative leadership, strong analytical thinking, and the ability to drive alignment and results in complex, fast-paced environments.

Catherine Santry

Experienced Senior Clinical Support Engineer specializing in device support and technical issue resolution. Expertise in regulatory compliance and client relationship management, providing effective remote technical assistance. Focused on enhancing device performance and resolving complex technical challenges.

David Eig

Dynamic Senior Analyst with a proven track record at Bimbo Bakeries USA, enhancing operational effectiveness through data analysis and client management. Spearheaded workflow improvements, fostering collaboration across teams and exceeding client expectations. Adept at implementing innovative strategies that drive performance and streamline processes, ensuring alignment with business objectives. Results-focused professional with deep understanding of business analytics and data-driven decision-making. Proven ability to generate valuable insights and streamline processes. Known for effective team collaboration and adapting to dynamic environments. Skilled in data interpretation and strategic planning.

Rafaqat Hussain

Accomplished professional with extensive expertise in ERP systems, product backlog management, and Microsoft Excel. Demonstrates proficiency in creating work breakdown structures and establishing metrics and KPIs. Skilled in change management tactics and adept at utilising business intelligence tools, including Jira and Confluence. Experienced in CRM software and relationship management, with a focus on driving efficiency and innovation. Committed to leveraging skills to enhance organisational performance and achieve strategic objectives.

Brent Evans

Dynamic Business Consultant with Roche Diagnostics Corporation, specializing in organizational development and project management. Proven track record in driving business process improvements and fostering stakeholder relations. Successfully led the implementation of applications for over 1,000 users, enhancing operational efficiency and user engagement through strategic planning and continuous improvement initiatives.

Jeff Washburn

Experienced with developing and implementing technical solutions for diverse client needs. Utilizes deep knowledge of system integration and process optimization to deliver significant improvements. Track record of fostering collaborative environments and achieving successful project outcomes.

Thomas Kelley

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 34 years of experience in US Customs clearance, system support and customer service. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in the US Customs clearance process including release, entry summary processing, ACH Duty payment, PGA filing, EDI Processing and working in 24/7 uptime environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

BERNA MARY IGNATIUS

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.