Hire Top Senior Technical Support Analyst

DEWANNA HENDERSON

Healthcare IT and Application Support professional with 4+ years of experience supporting enterprise healthcare applications, EMR/EHR systems, clinical and operational workflows, healthcare interfaces, and revenue cycle technology. Extensive hands-on experience with SQL, HL7, Mirth Connect, Windows environments, Microsoft 365, Jira, and Confluence to investigate incidents, analyze data and interface activity, troubleshoot application and workflow issues, and support reliable system performance. Skilled in incident and problem management, root-cause analysis, testing, quality assurance, technical documentation, stakeholder communication, and cross-functional collaboration. Proven ability to manage high-priority issues in high-availability environments with accountability and ownership through resolution.

Angela Acuna

Senior Analyst with experience in pricing, contracting, and compliance within a highly regulated environment. Proven ability to translate business requirements into system and data solutions. Strong background in data analysis, process improvement, and problem solving.

Fiona Krasniqi

People-centred communicator with a Psychology and Criminology background. Experienced in safeguarding, risk assessment, crisis communication and working with advanced software. Skilled in managing confidential information, delivering calm, empathetic communication in vulnerable situations and proficient in using a range of IT systems and digital software's.

Isis Troyo

Dedicated and results-driven professional with over 8 years of experience in customer support, quality assurance, and program coordination. Proven track record of enhancing processes, providing comprehensive support to families and participants, and delivering exceptional client experiences. Expertise in technology support and program management positions this individual to make a meaningful impact in any organization. Committed to fostering positive relationships and driving continuous improvement to achieve organizational goals.

Emily Purnell

Business-focused IT professional with 8+ years of experience bridging technology and operations, including recent application support in enterprise IT systems. Skilled at analyzing business needs, optimizing workflows, and delivering solutions that enhance efficiency and user adoption. Strong communicator with an MBA and proven ability to translate technical requirements into practical solutions that support organizational goals.

Noah Mcguire

Proficient Project Manager skilled in driving customer-oriented cloud computing projects and establishing high-efficiency workplaces within the JPMC. Notably, my expertise extends to strategic organizational planning, reflecting a commitment to infusing technology in solutions and championing data-informed decision-making.

Danielle Neville

Highly motivated and detailed-oriented professional with extensive experience in data analytics, project management and data governance. Proven track record of leading successful projects and development innovative strategies to generate process improvement and data quality. Skilled in data mining, data analysis, data modeling, and data visualization.

Robert Crandell

Experienced Environmental Product Compliance Analyst with over 5 years in global compliance for REACH, RoHS, Proposition 65, and Conflict Minerals. Developed and implemented standard operating procedures that streamline workflows and mitigate regulatory risks. Expertise in regulatory interpretation and project management enhances cross-functional collaboration to meet product timelines.