Hire Top Senior Technical Support Analyst

Beatrice Hernandez

Senior Administrative Analyst with extensive experience in budget management and compliance at SFUSD. Successfully recovered over $60 million in mandated cost claims through analytical expertise. Proven ability in problem-solving and team collaboration, leading to enhanced process efficiency and accurate financial reporting.

Frank Spence

With a robust background in intelligence and security, honed at the U.S. Army and Sears, I excel in open-source intelligence and fostering collaborative teamwork. My achievements include enhancing intelligence product quality through advanced analytical methodologies and significantly reducing inventory shrinkage. My expertise spans from information security to developing impactful training programs, demonstrating a strong work ethic and a knack for leading by example. Professional with strong track record in intelligence analysis, bringing advanced analytical skills and strategic thinking to drive impactful decisions. Known for fostering team collaboration and adapting to changing priorities, ensuring reliable and consistent results. Expertise includes data interpretation, threat assessment, and critical problem-solving, paired with keen ability to communicate complex information clearly and effectively. Recognized for integrity, perseverance, and results-driven approach. Intelligence professional with proven track record in high-stakes environments. Adept at transforming complex data into actionable insights, ensuring mission success. Known for fostering team collaboration and adapting to evolving challenges, leveraging analytical and problem-solving skills.

Charles D. Zirilli, Jr.

Dedicated and professional with a proven track record in delivering high-quality project support and driving operational efficiency. Expertise in managing project timelines and facilitating communication between stakeholders. Consistently focused on driving team success and adapting to dynamic project requirements. Proficient in project coordination, issue resolution, and cross-functional collaboration. Well-equipped to contribute to the success of any project.

Theresa Graeler

Experienced professional with a solid background in telecommunications. Known for high productivity and the ability to complete tasks swiftly. Proficient in network provisioning, cloud infrastructure, and maintaining inventory. Excel in problem solving, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively.

Francene Ferguson

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Robert Wood

Astute Application Support Specialist with proven ability to analyze, diagnose and resolve support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Paola Rojas

PMP-certified Senior Network Analyst with over 8 years of experience in leading complex infrastructure and modernization projects in regulated environments. Expertise in Telecom Transport Planning & Design, complemented by a Cisco CCNP certification, ensures technical proficiency and effective program delivery. Proven track record in managing multi-million-dollar initiatives, optimizing capacity planning, and establishing governance frameworks for enhanced transparency. Committed to continuous improvement through Agile methodologies, fostering collaboration, and aligning projects with strategic business objectives.

Subhrajit Dubey

Results-driven Customer Success & Technical Account Leader with 14+ years of experience in managing enterprise relationships, building high-performing teams, and delivering scalable digital workflow solutions. Skilled in collaborating with C-level stakeholders to define strategic roadmaps, mitigate risks, and drive product adoption within complex organizations. Demonstrated ability to align cross-functional teams (Sales, Product, Engineering, Operations) to achieve accelerated issue resolution, maintain exceptional customer satisfaction (4.9+/5 CSAT), and optimize technology investments for increased account growth. Committed to mentoring teams, fostering continuous innovation, and facilitating transformative outcomes for Fortune 500 clients.