Equinox HoldingsBlue ApronMcCray Global Protection Corp.HelloFresh
Lehman College
New York, NY
Highly skilled Senior Payroll Analyst with over 8 years of experience managing payroll processes for large organizations. Proficient in various payroll systems including Ceridian Dayforce, Oracle HCM, Kronos, ADP Vantage, ADP Workforce Now, and UKG. Proven track record of accuracy, compliance, and efficiency in payroll administration.
Technical Support Help DeskPolice OfficerPolice, Police Officer
CablevisionNew York City Police DepartmentNew
Rutgers Internet InstituteAdvanced Technology InstituteDevry UniversityKeller Graduate School of Management
North Port, FL
To obtain a position in the growing field of Information Technology, Wireless Communication/Security and Networking which will enable me to use my skills in problem solving, technical support, and business solutions. Microsoft Certified Systems Administrator A+, Network +, MS Exchange Curriculum Summary System administration/systems support manager, network administrator, database specialist, PC hardware and software specialist, network security, maintaining and developing a secured wireless work environment, data (Cloud) storage, manage daily operating activities; increase an organization’s profitability by streamlining operations. Learning and applying skills and knowledge to function as an information specialist. . Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 2 Years of progressive IT experience.
TOP SKILLS
Technical skillsOperation systems-ms-dos, windows nt 4, 95, 98, 2000 pro & 2000/03 server, xp, win 7, win 8, mac os 10, active directoryNetworks-peer-to-peer and small lans administration of, configuration/installation of cisco routers and switches, troubleshooting small networks and peer-to-peer networks, building peer-to-peer/small networks, installing/maintaining access points/repeaters, maintaining/developing security and wireless plans for small/medium networks for businessesHelpdesk/support pc-hardware and software troubleshooting, remote assistance, desktop software, workstation upgrades and updates, configuration of email programs like outlook, live mail, thunderbird, opera mail, configuring browsers, issues with spyware or spam issues, operating systems (os) configurations, data storage/cloudWeb development and graphic design
IT Support AnalystSales & Tech AnalystCustomer Service AnalystSales & Construction Assistant Manager
MIRA MESA PUBLIC LIBRARYSTAPLESAMICA INSURANCETALEGHANI TOWER CONSTRUCTION COMPANY
University of CaliforniaAmir Kabir UniversityAzad University
San Diego, CA
Experienced sales and tech analyst with a demonstrated history of working in IT support industry. Skilled in technology services, Customer Retention, Sales, Marketing, Analytical Skills, Coaching and Retail.
Strong Sales professional with 2 MBA degrees, focused on Data Analytics, and Business Strategy- From California State University San Marcos (CSUSM), with a passion for Quality Assurance and Data Analytics.
Deep multidisciplinary expertise in Sales, Marketing and product quality provision and business development.
TOP SKILLS
Analytical thinking and problem solvingDetail oriented and capable of delivering a high level of accuracyInterpersonal and consultative skillsCosts benefits analysisData visualization
Senior Data Management AnalystAdministrative Assistant
Kamehameha SchoolsKUPU
University of EdinburghHawaii Pacific UniversityUniversity of Hawaii At Manoa
Senior analyst utilizing SQL querying and analytical expertise to uncover trends that drive strategic decisions. Manages database integrity through regular audits and collaborates with stakeholders to enhance data processes and support educational initiatives.
TOP SKILLS
Data governanceSql queryingDatabase auditingData visualizationPerformance analysis
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
TOP SKILLS
Crm salesforce, sales cloud, npspTechnical support and assistanceRemote technical assistanceTelephone call controlRemote it implementation
Senior Technical SupportBenefit AdvisorCustomer Service RepresentativeCustomer Service Representative – Amazon
NAWILLIS TOWERS & WATSONCONNEXTIONSCONVERGYS
The University of Texas
Rockwall, TX
Perceptive Senior Technical Support Specialist with established resolution skills. Bringing over ten years of professional experience in customer service and technical support services. Extensive knowledge of using and troubleshooting various computer issues and equipment. Clear communicator successful supervising five employees and providing individualized training and motivation to each team member.
TOP SKILLS
Computer skills includeMicrosoft office (word, excel, powerpoint, access, and outlook) and proprietary applications used in a call center environment and ticketing systems.Technical skills:Ip addressingConfiguring and troubleshooting connectivity across multiple layers including but not limited to ospf, bpg, vlans, and tcp/ip.
<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul><ul><li>Assisted with activities of daily living (ADLs), including bathing, oral hygiene, mobility, eating, dressing, and toileting.</li><li>Provided safe transfers between bed and wheelchair; ensured client comfort and safety.</li><li>Supported medication and vitamin adherence under care plan guidelines.</li><li>Maintained a clean and sanitary environment, including laundry and personal hygiene support.</li><li>Offered consistent emotional support and companionship to enhance client quality of life.</li></ul><ul><li>Provided personal care to patients, assisting with daily living activities, offering comfort measures and nourishment, and performing delegated therapies under the supervision of licensed professionals.</li><li>Monitored and recorded vital signs and documented patients’ daily activities accurately throughout the day.</li><li>Worked under the direct supervision of a nurse, promptly reporting concerns and changes in patient condition as appropriate.</li></ul>
Upslope AdvisorsHome Health Aide - Tyrone, GAEmory Decatur Hospital
Atlanta, GASouth College
Ellenwood, GA
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
TOP SKILLS
Attention to detailActive listeningMicrosoft excel and outlookGenesys and avaya software
