Hire Top Senior Technical Support Analyst

Keith Ellis

Senior Business/Data Analyst with several years of experience translating stakeholder business requirements and user stories into data and technical deliverables. Understanding of requirements gathering centering around data, systems, finance, sales, procurement, order fulfillment, RPA (automation), and software development. Implemented process improvements, business transformations, strategic initiatives, and business continuity. Prior work with Federal Government includes DoD, Department of Justice, Navy, Raytheon, Lockheed Martin, and UTAS. Utilized Waterfall, Lean Six Sigma, and Agile/Scrum methodologies for all projects with Azure Dev Ops, JIRA, and Monday.com. Experienced in all phases of the Software Development Lifecycle from project charters, gap and workflow analysis, requirements gathering, data mapping, process modeling, technical and functional specifications, design and development, quality assurance, testing, and production support (help desk). Worked with stakeholders, project and program managers, Scrum teams, engineers, architects, 3rd party vendors, quality assurance, testing, and other internal teams for software development, infrastructure, SaaS, and cloud solutions. Performed traceability matrices on design, development, and test teams to ensure completeness of project deliverables. Performed quality review checks and assisted on code review for development. Prepared scorecards, executive summaries, reports, and dashboard results for leadership, finance, and operations teams. Developed cost-benefit analyses and risk management principles for new requests and enhancements. Imitated feasibility reports and knowledge transfer in support of various teams. Helped with RFPs, SLAs, and SOWs during vendor and contract negotiations. Carried out OCM practices to evaluate impact of new changes on business units and end users. Participated in change management processes to track approvals of business changes. Capable of working with multi-cultural, cross-functional, and global teams with emphasis on handling ambiguity, conflicts, and tight deadlines. Effective with communication, team play, and organizational skills to maintain operations and sustainability. Provided demos, workshops, training, user guides, and system and maintenance documents for end user support and mentoring. Provided help desk and service management support for Go-Lives, system optimization, performance metrics, and data usage. Supported root-cause analysis to help troubleshoot defect, errors, and bugs. Participated in SIT and UAT activities with quality assurance teams; wrote test cases and test scripts in JIRA, Confluence, and ALM.

ALYSSA D'AGOSTINO

Experienced Finance Professional with 15 years in accounting and accounts payable, specializing in full-cycle accounts payable, vendor management, and financial reconciliations. Currently a Senior Financial Analyst skilled in budgeting, forecasting, and supply chain finance. Proficient in SAP, Workday Adaptive Planning, Power BI, and Excel, enhancing finance operations and driving financial efficiency through strategic analysis.

Lander Cook

High-performing sales and operations professional with 5+ years of experience driving revenue growth, building client relationships, and leading teams in fast-paced hospitality and retail environments. Skilled in consultative selling, KPI tracking, inventory optimization, and cross-functional collaboration. Recognized for delivering exceptional client experiences while exceeding performance targets.

Nathan Jensen

Results-driven Senior Financial Analyst with extensive experience at Intermountain Health, specializing in financial modeling and budget forecasting. Proven ability to enhance operational efficiency through detailed analysis and stakeholder communication. Successfully generated annual budgets and variance reports, contributing to informed decision-making and strategic resource allocation.

PHOEBE YAP

Focused & committed professional with 16+ years of Insurance experience and a demonstrated record of effective people leadership, various areas of business analysis, process re-engineering, and autonomous project oversight from both a technical and operational standpoint.

Michelle Kennedy

Passionate and dedicated Behavioral health professional with seven years providing substance use disorder counseling, crisis support, case management, care coordination, and policy analysis. Adept at developing and implementing individually tailored care plans, advocating for clients' rights, collaborating with multidisciplinary teams, and policy evaluation. Seeking admission into the Graduate school of social work to expand my understanding, knowledge and skills to better serve the substance use and mental health needs of the community.

Catherine Brown

Adept at technical troubleshooting and fostering customer satisfaction, I excelled at Cox Communications by streamlining support processes and enhancing user experience through effective problem-solving. My proficiency in remote support and customer service, coupled with a knack for teamwork, significantly improved first-call resolution rates.

Newman Athem

Highly skilled professional with diverse experience in customer service, IT support, fulfillment operations, and dispatching. Proven ability to provide excellent customer care by addressing inquiries and resolving issues promptly. Demonstrated expertise in IT troubleshooting, ensuring minimal downtime and maintaining optimal system performance. Experienced in overseeing fulfillment processes, ensuring timely and accurate order processing. Proficient in coordinating dispatch operations, optimizing routes, and ensuring efficient logistics. Known for strong problem-solving skills, attention to detail, and ability to lead teams to achieve operational goals. Committed to improving overall business operations and enhancing customer satisfaction