Senior Technical Support EngineerTechnical Support EngineerTechnical Support Administrator
FlexeraFlexera (FKA InstallShield)
University of Illinois At ChicagoElmhurst College
Bolingbrook, IL
Customer-focused professional with successful 20 year career in the Technical Support sector. Developed strong problem-solving, communication, and analytical skills in high-pressure technical environment. Demonstrated ability to manage and resolve complex technical issues while maintaining excellent customer relations. Seeking to transition into a new Customer Success Management role where these skills can contribute to enhancing the customer experience, team success, and innovative solutions.
TOP SKILLS
Strong analytical and problem-solving skills.Strong interpersonal skills. excellent verbal, written, and listening communication skills.Successfully conveys and receives intended messages while maintaining relationships.Ability to handle multiple activities and prioritize activities based on established customer agreements, while maintaining a sense of urgency to provide a positive customer experience.Experience working with enterprise-level customers.
