Hire Top Senior Technical Support Analyst

Princy Unnikrishnan

10.5 Years of experience in QA testing with expertise in both waterfall and agile methodologies. Strong knowledge of healthcare and pharmacy PBM services. Experience in all phases of SDLC, including requirement analysis, test planning, test design, and test execution. Skilled in various testing techniques, such as Agile testing, FACETS testing, web portal testing, and database testing. Proficient in Selenium with C# for test automation. Excellent communication and interpersonal skills with the ability to work effectively both independently and as part of a team. Experience in preparing and sharing reports with clients. Proven ability to analyze defects and improve testing efficiency.

Ariel Wimbush

Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.

Joel Mielke

Technology-inclined professional possesses strong Data Center knowledge. Experienced in planning, configuring, installing, and troubleshooting of enterprise servers, switches, routers, security appliances, and all related cabling. Experience working in a financial trading system. Exudes a passion for computers, science, and technology. Cooperates and collaborates easily and professionally with coworkers, clients, and vendors. Demonstrates excellent written and verbal communication skills. Committed to providing best-in-class Data Center Services.

Shamus Fenner

Dynamic, motivated, optimistic professional with a strong work ethic and team mentality. I am incredibly passionate about my work, analytical in nature, and have experience in various analysis industries, including: national security, insurance, law enforcement, banking (financial) Trained and work in both Waterfall and AGILE methodologies on a daily basis. Strong knowledge of AGILE principles, ceremonies, tools (such as Version 1 and Jira). Regularly uptake the roles of Product Owner, Project Management, and Scrum Master as needed. Primary title of Senior Business Analyst

Corey Lathan

IT support professional with hands-on experience in desktop, endpoint, and identity administration in a regulated healthcare setting. Support includes MFA setup, Entra ID hybrid join, Intune device enrollment, Active Directory access tasks, and ServiceNow ticket resolution while maintaining HIPAA-conscious handling and keeping clinical users working.

Abraham Consuegra

Technology & Patient Operations Support / Help Desk Analyst supporting high-volume healthcare front-office workflows with hardware and software troubleshooting, payment-processing support, verifying and reconciling 201+ transactions per month, and patient-record issue resolution. Keeps scheduling, order-entry, digital communications, and web/mobile guidance moving across eClinicalWorks, Practice Fusion, and Microsoft 365 while triaging 41–70 tickets per week and escalating complex incidents quickly. Protects service continuity and HIPAA-aware data handling through accurate intake, prioritization, and cross-team coordination.

Jonathan Mattox

Dynamic Technical Support Specialist with a proven track record at Citizens Bank and Trust, excelling in technical troubleshooting and customer service. Adept at cultivating positive relationships and enhancing client satisfaction through effective communication and incident management. Recognized for a strong sense of urgency and a commitment to ongoing learning and team collaboration.

Tamika Sargent

Along with offering 23 years of extensive customer service experience in various industries including retail, the prison system, medical, and logistics. A very versatile individual with knowledge in various areas and would make a great asset to the team.