Hire Top Senior Technical Support Analyst

Marwa Khan

Technical Support Specialist with over 4 years of experience providing enterprise-level IT support for the State of Rhode Island, including the Department of Environmental Management and a law enforcement agency supporting over 50 users. Experienced in troubleshooting hardware, software, networking, and operating system issues, managing Active Directory, Microsoft Intune, SCCM, Microsoft 365, and endpoint security. Recognized for resolving complex technical issues, improving system reliability, and delivering excellent customer support in fast-paced environments. Currently completing a Bachelor's degree in Cybersecurity and seeking opportunities in Technical Support, Systems Support, IT Operations, or entry-level Cybersecurity where I can apply my technical expertise while continuing to grow my security skills.

Benjamin Beseler

Customer-focused professional with extensive experience in technical support. Known for strong troubleshooting abilities and commitment to customer empathy, enhancing service delivery and resolution of complex inquiries.

Selvy Fahmy Moussa

Results-driven financial professional with extensive experience in cost analysis, financial modeling, budgeting, and variance analysis. Proven track record of optimizing financial performance and facilitating strategic decision-making through effective team collaboration. Recognized for adaptability in dynamic environments and consistent achievement of organizational goals. Proficient in utilizing advanced Excel, ERP systems, and data analytics tools to provide actionable insights for informed decision-making.

Alexia White

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Dorothy Fernandez Salazar

Results‑driven All‑Source Intelligence Analyst with 9 years of experience conducting strategic analysis across social media, publicly available information, and classified sources to identify emerging narratives, influencers, and trends. Skilled in applying advanced analytic methods across Information Operations (IO), Operational Intelligence (OI), and threat analysis disciplines, producing actionable insights that drive targeting, planning, and operational decisions. Currently leveraging a publicly available information (PAI) tool to support USASOC entities — including Special Operations Forces, Civil Affairs, and Psychological Operations units — in both training and real‑world environments. Strong critical thinker and collaborator with a proven track record of leading teams, refining processes, and delivering timely, impactful intelligence to support mission objectives across the U.S. Army and DoD.

Leterrica Fisher

Experienced Technical Support Specialist with a strong background in enhancing customer satisfaction through effective problem-solving and troubleshooting. Proven track record in accurate management and customer service, resulting in improved data accuracy and service efficiency. Dedicated to leveraging technical expertise and proficiency in Microsoft to deliver seamless support and foster customer loyalty.

Christopher Wright

Experienced college athletic trainer with a strong understanding of women's and men's basketball rules, gameplay, and diagnostic and treatment approaches. Excels in providing on-site assistance to ensure athletes are physically and mentally prepared for competition. Skilled in immediate care, offering on-the-spot injury management and adjustments during games and practices. Expertise also includes equipment management, including setup for training and rehabilitation purposes. Proficient in inventory management, diligently keeping track of supplies and equipment to ensure availability when needed.

Mallory Bynoe

Technologically-savvy engineer with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Motivated professional offering B.A in Computer Information Systems. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.