Level 1 Technical Support RepresentativeLevel 2 Technical SupportVarious
Herring BankAMA TechTelUnited Supermarkets
Sanford Fritch High School
Amarillo, TX
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
TOP SKILLS
Phone systemsEffective communicationHardware knowledgeAnalysis and critical thinkingNew system deployment
Tier 2 Technical Support RepresentativeCustomer Sales and Service ExpertCustomer Service RepresentativeShipping and Receiving SpecialistCustomer Service RepresentativeTrainer - Digital OperationsContent Moderator - Subject Matter ExpertSocial Media AnalystCareer Services AdvisorCustomer Service Representative - AetnaSales RepresentativeEarly Head Start Teacher
Verizon WirelessUnited Health Group, OptumBurlington Coat Factory Department StoreProgressiveCognizantCognizant Technologies SolutionsUltimate Medical Academy OnlineHealthPlan ServicesHome Shopping NetworkCountry Village Preschool
University of TampaSouthern New Hampshire University
Tampa, Florida
Dynamic Presenter and Training Facilitator. Adapts well in a diversified array of team environments, and uniquely skilled in identifying Client focus. Strong skills for consulting and working across multiple departments within companies to create more effective and strategic communications. Consistently receives recognition for successful relationship building, structuring strong team growth and development, earned achievements of accuracy, and goals utilizing skillful, effective, partnering. Passionate rapport builder. Consistently recognized for creativity.
Innovative Senior IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
TOP SKILLS
Desktop supportHardware upgradesPrinter troubleshootingOperating system managementUser training
Senior Marketing AnalystSenior Marketing and Merchandising AnalystMarketing and Product AnalystProduct Development, Sales, and Marketing AnalystMarketing Analyst
Movida (JSL Group)Sem Parar (CGMP Centro de Meios de Pagamentos SA)Electrolux do Brasil LtdaPhilips do Brasil LtdaNestlé Brasil Ltda - Nespresso
SENACMACKENZIE UNIVERSITY
Fairfax, VA
Skilled in analyzing market trends and customer preferences to develop targeted marketing strategies. Experience includes conducting comprehensive market research, interpreting data to inform business decisions, and crafting effective marketing campaigns. Strengths lie in analytical problem-solving, communication of complex information in understandable terms, and adaptability to change market conditions. Contributed to significant improvements in product positioning and brand visibility through strategic market analysis and insights.
TOP SKILLS
Trade marketingEvents and showroom coordinationDevelopment of product catalog, advertising and marketing material, packaging, field team campaignsTeam trainingMarketing / sales analysis and presentations
Dynamic Senior Technical Support Engineer with extensive experience at Finastra, excelling in SQL troubleshooting and technical communication. Proven track record in enhancing customer satisfaction through effective problem-solving and mentorship. Adept at managing high-volume cases while collaborating cross-functionally to drive successful software releases and integrations in the financial services SaaS sector.
TOP SKILLS
Sql (advanced): custom queries, joins, production updates, live‑environment troubleshooting.Integrations (xml/json): log analysis, third‑party coordination, custom tooling for json parsing.Microsoft cloud ecosystem: azure services, entra id (sso configuration, policy troubleshooting), active directory fundamentals.Saas support & diagnostics: error analysis, session tracing, transmission history review.Crm platforms: microsoft dynamics crm, salesforce service cloud.
Senior Business Intelligence Analyst (AI) – Enterprise Analytics & Finance ProjectsBusiness Intelligence Analyst – Energy Forecasting & Use Case ModelingQuantitative Data Analyst – Business Intelligence & ReportingBusiness Intelligence & Quantitative AnalystMainframe Developer
Chevron North AmericaNational Grid (via Sierra Consulting Inc)CVS Health (via Arche Group Inc)Morgan Stanley (via Tata Consultancy Services (TCS))Tata Consultancy Services (TCS)
Texas A&M UniversityAndhra University
Lisle, IL
Senior Business Intelligence Analyst with 5+ years of experience in workforce planning, labor allocation, and operational analytics across retail, finance, energy, and manufacturing. Demonstrates expertise in store productivity analysis, in-store analytics, and demand forecasting to enhance staff efficiency and effectively manage expenses. Proven expertise in AI-driven insights, A/B testing frameworks, and predictive modeling to drive business performance. Adept at partnering with HR and Finance to support hiring projections, staff planning, and budget alignment. Strong record of building executive-ready dashboards (Power BI, Tableau) and translating AI model outputs into actionable recommendations for business leaders. Proven expertise in financial modeling, portfolio analytics, and statistical analysis for decision support. Strong collaboration record with investment teams and stakeholders across different domains.
TOP SKILLS
Programming & scripting: python, r, sql, java, javascriptCloud & data platforms:Aws: s3, lambda, ec2, rds/aurora, redshift, glue, athena, emr, sagemaker, comprehend, api gateway, step functions, event bridge, cloudwatch, cloudtrail, sqs, sns, mq, dmsAzure: ai foundry, power apps, power automate, dataverse, dataflowsOther databases/platforms: snowflake, oracle, postgresql, teradata, google cloud big query
Senior Business Analyst, PMOSenior Business AnalystSenior Business Analyst / Solutions ArchitectBusiness Analyst
NC Dept of Health and Human ServicesUS Patent and Trademark OfficePension Benefit Guaranty CorporationRR Donnelley Publishing
Univ of MD Baltimore County (UMBC)
20+ years experience in the SDLC as a Business Solutions Developer/Architect, a Business Analyst, and as a Project Manager. Returning to work and ready to leverage my IT, project management and business solutions skills with real life experience.
TOP SKILLS
Business requirements managementFunctional analysis & decompositionBusiness process managementProject management methodologyRisk and change management
Technical Support Lead , Project - ProofPointTechnical Engineer (O365 & Exchange Online)Global IT AnalystRemote Support EngineerFMS Engineer
Persistent System LimitedQuorum SoftwareNuance CommunicationIMSI Staffing (Client - John Deere)VDA Infoslution
Dr. D. Y. Patil Institute of TechnologyBharti Vidyapeeth Jawaharlal Nehru Institute Of
Pune, Maharashtra
Email Security and Enterprise Lead professional with 6 years of experience supporting large-scale enterprise customers. Specialized in Exchange Online, EOP, Defender for Office 365, and Proofpoint Email Security. Proven in end-to-end email flow troubleshooting, high severity incident management, and SLA driven support. Known for strong communication, cross functional collaboration, and delivering secure, reliable messaging solutions.
Technical support leader with strong communication and problem-solving skills. Proven ability to resolve complex technical issues and enhance user satisfaction. Highly collaborative team player who adapts to changing needs and drives results. Proficient in troubleshooting, system administration, and customer relations. Known for reliability and results-driven approach.
