Accomplished Senior Support Specialist with a proven track record at Symplr, enhancing customer service through efficient ticketing system management and technical assistance. Expert in Microsoft Office, with a knack for fostering strong client relationships and streamlining processes. Demonstrated leadership as Team Supervisor, improving inter-agency communication and team performance.
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Results-driven and highly skilled System Analyst with over 7 years of experience in designing, implementing, and optimizing IT systems. Proven expertise in contributing to system design, providing operational insights, and installing Oracle Forms. Adept at shaping Master Test Strategies and ensuring Secure Configurations. Possesses in-depth knowledge of RHEL 9, Oracle Forms, networking concepts, and automation scripting.
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Hardworking Technical Management Lead proficient in quality assurance, equipment management and resource utilization. Oversees development utilizing Remote Sensing and Surveying methodologies. Successful at leading both internal and external teams to accomplish challenging objectives.
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Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude, ready to contribute to company success.
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Qualified Advanced Technical Support Specialist with 7 years of helpdesk and customer service experience. Excellent reputation for resolving problems and improving customer satisfaction. Provides comprehensive first level tech support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
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The last 8 years have been the most important ones of my lifetime so far. In 2018 at 38 years old I found my secret superpower which is FPV drones and unmanned systems in general. Since then it is all I have done and now I have extensive knowledge of many different UAV and robotics systems. I am a world renowned FPV drone pilot that has competed in top level FPV drone racing and extremely competent when it comes to the filming of a subject especially with FPV drones. I am a sponsored professional FPV drone pilot that has done many different jobs when it comes to UAVs from filming music videos to training various government agencies on the operation of multiple different unmanned systems! I truly love to fly, flying UAVs is my superpower and true passion!
TOP SKILLS
Detail-oriented Technical Support Professional skilled in resolving complex technical issues and optimizing user experience. Delivers reliable support through software troubleshooting, network configuration, and QA engineering training, fostering effective collaboration within teams and adapting to evolving environments.
Senior Financial Analyst with end to end FP&A ownership across large budgets, translating complex drivers into clear forecasts, KPI frameworks, and executive level insights. Known for building driver based models and decision metrics that improve margin and cash visibility, and for automating reporting with SQL and Power BI to shorten cycles and raise forecast quality. Strong systems and analytics foundation across Oracle, Tableau, and advanced Excel, with a track record of partnering across Finance and operations to move decisions from analysis to action.

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