Hire Top Senior Technical Support Analyst

Silviya F

Industrious Quality Engineer offering 8 years of experience in IT role. Well-versed in devising quality improvement strategies and evaluating current processes. Assertive professional possessing people management, interpersonal and organizational skills.

SANCHANA HASSAN RAMANATHA

Data-driven market research professional with expertise in deriving actionable insights from quantitative market research projects. Independently handled end-to end quantitative projects like brand health tracks, campaign testing, customer segmentation and usage and attitude studies for global clients across industries which includes E- Commerce, Retail, CPG, Manufacturing etc.

Nikita Shah

Results-driven Senior Analyst at Infogain with expertise in data visualization and model training. Spearheaded the development of automated processes, enhancing data quality and team collaboration. Proficient in SQL and skilled in strategic problem-solving, I consistently deliver impactful insights that drive business success.

DEBOSRUTI DUTTA

Dynamic Senior Technical Program Manager with a proven track record at CareFirst BCBS, leading AI initiatives that enhanced efficiency and reduced costs. Skilled in Agile project management and stakeholder communication, I excel in delivering scalable solutions while ensuring compliance with ethical standards. Certified in AWS Machine Learning, I drive impactful results through collaboration and strategic oversight.

Shannon Desmond

With over five years at uConnect leading customer support, I excel in technical troubleshooting and fostering team growth. My proactive approach has consistently maintained client satisfaction above 90%, showcasing my empathetic leadership and advanced organizational skills. Adept at cross-functional collaboration, I've significantly improved agent workflows and customer experience.

Adam Gavrieli

I'm a dedicated and results-driven professional with a solid track record in management, office operations, and customer service. I’m great at juggling multiple projects at once and always aim to deliver top-notch results, even when deadlines are tight. I’ve got strong interpersonal skills, and I really enjoy building and maintaining client relationships. I’m all about continuous improvement and keeping up with the latest industry trends. I’m excited to bring my expertise and enthusiasm to a dynamic team.

Brandon Mason

Technical Support Specialist with over 6 years of experience in resolving complex technical issues and enhancing customer satisfaction in high-volume environments. Demonstrates expertise in navigating multiple computer systems and applications, with strong leadership and teamwork abilities. Committed to implementing process improvements that boost productivity and reduce handling time, while maintaining a high first-call resolution rate.

ANTHONY M. ADAMS

An accomplished corporate professional with a passion for the Energy Sector and working on a transaction-based team. Experienced and knowledgeable in various areas of finance and operations. Enthusiastic about developing a carbon free future for our local and national communities.