Hire Top Senior Technical Support Analyst

BRIDGETT KENT-LEWIS

Focused Project Management Specialist and Military Veteran spouse with 23 years in strategic planning development, Program Management Office (PMO) support, data management, identifying and capturing opportunities for integration and improvement in operations. An established leader in documentation and process management, managing business relationships, and external communications support. Proficient in facilitating best practices for disciplines such as risk management logs, action item logs, and decision logs. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Experience with government agencies including Department of Veterans Affairs, NASA, NIH, DoD, Army MEDCOM, Census Bureau, and private/public organizations, Microsoft, Charles Schwab, and Subaru.

Christopher Hardison

Hardworking, experienced and passionate IT professional with experience working for a large scale company. Experience in IT Networking, Sales, Network troubleshooting, Cloud, SQL, and optimal customer service. I am eager to contribute to a team that is committed to providing excellent customer service.

ALISHA SULTANA

CAREER OBJECTVE :To work in an organization where I can grow professionally and personally, which will enable me to continue to enhance my analytical and observation skills to help meet the company objectives. WORK SUMMARY: 7 years of experience in international voice process as Sr.CSR. Good experience in handling the customers with good communication skills and detailed level of explanation. Well versed with the necessary soft spoken skills to easily probe and handle customer concerns. Well aware of customers emotions and how to take the control of the call and objection handling.

Jordan Noyes

Well-qualified support professional with enthusiastic and friendly demeanor. Strong attention to detail, effective communication skills and a solid history of tackling diverse and challenging requirements. Brings positive attitude and commitment to continuous learning and growth.

Nathan Dew

Systems-focused IT professional with 3+ years of enterprise support experience in Windows domain environments. Currently operating in a Tier 2 support role, handling escalated issues, Active Directory access management, and large-scale device deployments. Experienced in troubleshooting authentication, network, and endpoint issues while collaborating with infrastructure teams. Actively developing skills in server administration and enterprise systems to transition into a System Administrator role.

Gabriella Smoljan

Results-driven professional with extensive experience in customer service and technical support. Known for effective problem-solving skills and the ability to train and mentor staff, aiming to improve workflow and customer engagement.

Jeff Feiler

Honors graduate of Rutgers University, School of Business with documented history of superior technical support delivery. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Core strengths include Office 365 Support, Service Desk Management and SaaS administration

Cheena Andre

I am a customer service representative with six years of experience in bilingual customer support, technical support, stock management, and proficiency in sales. I excel in enhancing client satisfaction. My most noticed skills are effective communication, advanced knowledge in multiple ticketing systems, including ServiceNow and Zendesk, the ability to multitask, the ability to troubleshoot and resolve issues at a more advanced level, outstanding customer service skills, with the ability to empathize and professionally troubleshoot and resolve any situation, and the ability to handle multiple tasks effectively during busy times. I exercise patience and professionalism during stressful situations and pivot through the duration of the shift, consistently driving positive feedback and service ratings. I am committed to helping bilingual customers, and I have the analytical abilities to foster strong client relationships.