Hire Top Senior Technical Support Analyst

Kristen Cunningham

Seasoned project manager with over ten years of experience leading projects to successful completion. I possess outstanding leadership skills with a focus on improving processes for better productivity and positive customer outcomes. I am recognized by management as a team leader that can drive the full project lifecycle from inception to successful closure and have been recognized for outstanding team leadership. I am excited to expand my experience in supporting Operations and Engineering. Working directly for these organizations will grow my overall project governance experience and develop a better understanding of their needs. My business management background and experience provides added value in supporting both teams in managing resources and successfully completing project deliverables.

Muhammed Fahid Thayyil

Qualified Advanced Technical Support Specialist with 8 years of helpdesk and customer service experience. Provides comprehensive laboratory and POC support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

FLOR LOPEZ ANDRADE

Manufacturing and technical support professional with experience in sub-assembly, equipment testing, troubleshooting, cleanroom operations, shipping fulfillment, and quality inspection. Skilled in interpreting technical work instructions, assembling and configuring equipment, and supporting production workflows in fast-paced manufacturing environments. Proven ability to maintain high quality standards, adapt quickly to changing production demands, and collaborate effectively across teams.

SUSAN MAYERS

Presale Readiness Project Manager with 3 years of experience in healthcare sales support, adept at leveraging data analysis and strategic planning to enhance project outcomes. Demonstrates exceptional project coordination and relationship-building skills, ensuring timely and effective communication with stakeholders. Passionate about driving innovation and optimizing processes to achieve organizational goals in a dynamic environment. Reliable senior analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a several-year background providing strategic analysis services to businesses.

Hawaiita Mapleh

Hello, my name is Hawaiita. originally from Liberia, West Africa. When you think of a good day, that will be me. I love life, in my work environment specifically, focus and positivity is everything. Making the best of your job and your day. I love connecting with people and bringing great energy always. I started in customer service 13 years ago, worked as a hostess, then waitress, management etc. Interacting with people and Hard work is all natural for me. I am married with my first child on the way and extremely huge dreams, which is why I must work hard to set up a better life for my future child. I now work as a technical support agent for a charter. This job has allowed me to be open-minded when learning and it’s very rewarding. Helping customers resolve their internet issues and more has been a wonderful experience so far.

Lamar Williams

Competent Service Desk Technician who is well-versed in supporting Windows users with operating system, mobile device, and peripheral equipment problems. Familiar with security standards and usability optimization. Acts autonomously to overcome troubleshooting and repair problems. Recognized for encouraging team building to promote innovating work environments.

HEMON NGUEPI-BADJOU

A Customer-focused IT Support Specialist with hands-on experience providing desktop support, troubleshooting Windows 10 systems, and delivering exceptional technical support in healthcare and end-user environments. Skilled at resolving hardware, software, printer, and network connectivity issues while documenting incidents in ticketing systems and maintaining excellent customer satisfaction. Strong background supporting users in fast-paced environments, collaborating with technical teams, and communicating effectively with non-technical staff. Holds CompTIA A+, CompTIA Security+, CompTIA CYSA+, and Google IT Support Professional certifications.

Paola Nicole Baez Hernandez

Cybersecurity professional with hands-on experience supporting security operations, vulnerability management, and IT infrastructure in enterprise and regulated environments. Skilled in SIEM monitoring, alert triage, incident response support, and system hardening across Windows, Linux, macOS, and cloud platforms. Experienced in identifying and troubleshooting security issues, supporting compliance requirements, and maintaining accurate technical documentation. Bilingual professional with a strong background in healthcare IT environments and user support, known for clear communication between technical and non-technical teams.