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Hire Top Senior Technical Support Analyst

Discover verified Senior Technical Support Analyst professionals ready to help your business grow.

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Raiyan Ikkeri

Raiyan Ikkeri

Senior Technical Program ManagerTechnical Program Manager IITechnical Program ManagerTechnical Business Analyst
RxAdvance
Northeastern UniversityHKBK College of Engineering
Framingham, Usa

Technical Program Manager driving AI innovation at enterprise scale with over 7 years of experience in managing complex SaaS programs. Currently leading GPU-accelerated machine learning systems, including LSTM and transformers, alongside clinical decision automation initiatives. Proven success in securing $80M in enterprise contracts and generating $4M in new AI product revenue, with three production systems supporting over 1 million members. Expertise in Agile/Scrum methodologies and JIRA, with a strong background in the healthcare domain.

TOP SKILLS

Program management & technical leadership: agile/scrum, jira (dashboards, jql querying, team coaching), roadmap planning, cross-functional leadership, risk management, dependency orchestration, kpi trackingAi/ml & technical architecture:python, gpu-accelerated computing, lstm/transformer models, llamaindex, fine-tuning language models, azure openai, flask, rest apis, microservices, event-driven systems, distributed systems, end-to-end software lifecycleData engineering & analytics:sql (oracle pl-sql), tableau, real-time data pipelines, etl workflows, reporting automation, analytics platform developmentHealthcare domain expertise:pbm operations, benefit design, prior authorization workflows, healthcare compliance, claims processing, clinical decision automation
Neha Gupta

Neha Gupta

Technical Data AnalystBusiness Data AnalystData AnalystData AnalystData Science FellowGraduate StudentData Services InternSoftware Engineer (Data)
INTUIT(VIA NEXTGEN TECHNOLOGIES)INTUIT(VIA KFORCE)GOOGLE LLC (VIA ARTECH)GOOGLE LLC (VIA GENESIS CORP)MetisCalifornia State UniversityIT StrategistsONE97 COMMUNICATION PVT. LTD.
California State University
Renton, WA

Data Analyst with expertise in data analytics and process optimization. Proven ability to identify business needs and implement effective solutions that enhance accuracy and efficiency. Strong track record of driving business effectiveness through data-driven recommendations.

TOP SKILLS

Programming: sql, pythonMachine learning: nlp, classification, regression, recommendation system, predictive analyticsTools/technologies: aws athena, aws s3, data warehousing, bigquery, microsoft excel, jupyter notebookVisualization: tableau, power bi, google data studio
Hope Byard

Hope Byard

Technical Support SpecialistPayment Card Fraud DetectionClaims Specialist -Auto
IntuitWells FargoAllState
Bluefield High School
Bluefield, WV

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

TOP SKILLS

Client-centric approachConflict resolution skillsEffective time managementAdaptability and flexibility
SHAWN MILES

SHAWN MILES

Senior Tech Support AnalystProduct Support SpecialistThreat & Research Analyst InternIT Help Desk Technician
Strategic Education, Inc.Frontpoint Security Solutions LLCCyberForce, LLCAce Info Solutions Inc.
Northern Virginia Community College
Manassas, VA

Results-driven IT Professional with 7+ years of experience in hardware and software development, technical administration, and solutions implementation. Adept at configuring IT systems, providing end-user support, and improving workflows. Known for strong problem-solving skills and effective cross-functional collaboration.

TOP SKILLS

Technical support & troubleshootingHardware configuration & deploymentSystem & user managementData quality & process improvement
Daniel Clark

Daniel Clark

Senior Support Technician 2Security ProfessionalOffice CoordinatorInformation Technology SpecialistData Entry Clerk / Contact TracerProgram SupervisorBookkeeperBank Teller
Insight GlobalGreen Knight SecurityNVE Marketing AgencyIT MobileLos Angeles County Department of Public HealthLos Angeles Conservation CorpsEvening Star Missionary Baptist ChurchUnion Bank
Crenshaw High SchoolNational Academy of Science And TechnologyGoogleBSIS
Los Angeles, CA

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

TOP SKILLS

Highly motivated with the ability to work efficiently under pressureStrong planning and organizational skillsAbility to learn quicklyWillingness to perform tasks out of position if needed
Jean Gonzalez

Jean Gonzalez

Senior Financial Management AnalystFirst SergeantInternal Control InspectorOperations SupervisorTalent ManagerSenior Fanancial Management Analyst
USINDOPACOMUS Army Schofield Barracks HawaiiUS Army Fort ShafterUS Army Fort Knox
American MilitaryUniversity
Honolulu, HI

Accomplished and respected Financial Management Analyst/Inspector over 20 years of diverse financial management expertise for various organizations. Brilliant analyst with keen financial insights dedicated to helping companies attain maximum profits and expansion opportunities. Well-versed at managing acquisitions and mergers as well as everyday financial operations. Hardworking and reliable,with strong ability in goal accomplishment. Highly organized, proactive and punctual with team-oriented mentality.

TOP SKILLS

Internal controlsBudget developmentAdvanced excelSalesforce
Anslee Erickson

Anslee Erickson

Tier 2 Technical Support SpecialistAssociate ManagerFile Clerk/Office AssistantOutside Sales RepresentativeSolutions SpecialistInventory and Operations Manager
W.B. Mason CompanyT-MobileDaytona ElevatorSprintVerizonPierced?
Associate Daytona State CollegeAtlantic High SchoolUniversity of Central Florida
Port Orange, FL

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused and employee-assistance environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems, while adeptly creating custom, complex solutions to meet customers' requests regarding account security workflows.

TOP SKILLS

Strong problem solving skillsOrganizational skillsMicrosoft office expertHardware and software configuration
Logan Gosselin

Logan Gosselin

Senior Risk AnalystSales Associate
CignaGreat-West Financial
Western State Colorado University
Denver, CO

Knowledgeable medical underwriter with years of industry experience, eager to enter the sales environment and tackle new challenges utilizing communication and relationship building skills.

TOP SKILLS

Critical thinkingAnalytical skillsCollaborationInterpersonal communication
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Related Job Titles

it techniciantechnical support representativecustomer support representativecustomer service engineercomputer support specialistservice desk team leadtechnical support engineercustomer service technicianit interncomputer support engineersoftware support specialistit analystcustomer support engineerit field support technicianproduct support specialistembedded software engineer

Top Skills for Senior Technical Support Analyst

Customer Service

Used in 14% of profiles

Project Management

Used in 12% of profiles

Data Analysis

Used in 11% of profiles

Technical Support

Used in 10% of profiles

Time Management

Used in 10% of profiles

Attention To Detail

Used in 10% of profiles

Technical Troubleshooting

Used in 10% of profiles

Problem-Solving

Used in 8% of profiles

Remote Support

Used in 8% of profiles

Problem Solving

Used in 7% of profiles

Top Schools for Senior Technical Support Analyst

University Of Phoenix

Listed in 24% of profiles

Western Governors University

Listed in 18% of profiles

Devry University

Listed in 11% of profiles

Southern New Hampshire University

Listed in 10% of profiles

Strayer University

Listed in 9% of profiles

Arizona State University

Listed in 6% of profiles

Itt Technical Institute

Listed in 6% of profiles

Georgia State University

Listed in 5% of profiles

University Of Maryland Global Campus

Listed in 5% of profiles

University Of Central Florida

Listed in 5% of profiles

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