Hire Top Senior Technical Support Analyst

Lerissa Bufete

Senior project analyst and pharmacy benefit expert with extensive experience in leading drug list implementations and complex pharmacy initiatives. Demonstrated success in guiding cross-functional teams, establishing efficient workflows, and driving process improvements. Recognized for influencing stakeholders, mitigating risks, and achieving high-impact results in dynamic environments.

Chok Soon Chan

Semiconductor quality leader with proven track record in improving reliability for data center hardware. Achieved a 3x reduction in defects per million parts (DPPM) across key customers and spearheaded new product introduction (NPI) quality initiatives, resulting in multiple excellence awards. Holds certifications as a Project Management Professional (PMP) and VDA 6.3 auditor.

Joel R. Plueger

Senior Healthcare IT Analyst with 15+ years of experience supporting laboratory information systems (LIS), clinical applications, and multi-site healthcare environments. Expertise in system implementation, interface management, workflow optimization, and cross-functional project leadership. Proven track record of improving system performance and supporting scalable lab operations.

Gina Sumpter

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Leveraged agile methodology to enhance business processes, resulting in significant improvements. Excellent verbal and written communicator with strong background cultivating positive relationships.

KRISTINA WEST

Senior Business Analyst specializing in requirements analysis, business process modeling, and data analysis. Enhanced business metrics visibility through the development of analytical systems, resulting in improved operational efficiency. Experienced in stakeholder management and technical documentation, driving successful business operations. Proven track record in formulating business improvement strategies and overseeing technology implementation.

Donna Arobone

Experienced senior business continuity professional with a track record of safeguarding organizational operations through assessments, planning and exercising. Known for fostering positive team collaboration and achieving actionable results in dynamic environments. Loyal, dedicated and reliable to her clients and workplace.

Aimee Flies

Professional with years of application process ownership and project lead experience. Able to utilize business and technology knowledge along with collaborative skills to work with business owners and technical resources to determine workflows and application needs. Proven track record of building trusting relationships with work groups, customers, and offshore vendors. Well versed in leading teams, process analysis, and managing projects from conceptualization through implementation. Proficient in process improvement via the LEAN methodology and managing change.

Deborah Crabtree

Reliable Senior Analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a 43-year background providing strategic analysis services to businesses.