Hire Top Senior Technical Support Analyst

WAFI ASGAR

Dynamic and hands-on Senior Business Analyst with 9 years of experience managing enterprise software development projects that need demanding time restraints and exceed all expectations. Demonstrated ability to motivate, organize, lead and coach scrum teams with track record of managing complex projects while delivering on time, under budget and above expectations. Skilled in providing effective leadership in fast paced deadline driven environment.

Levy Schultz

I'm passionate about technology and connecting people to IoT. I’m eager to grow my skillset and upskill my certifications. I’m studying for the CompTIA A+ as well as the CCNA. My career goals drive me. MY 2 Year Goal is to earn a Help Desk Specialist position. My 4 Year Goal is to become IT Project Management. My people skills are my super power. I’ve never met a stranger. I strive to help and teach others, thrive in crowds and fast pace environments, the more people, the more energy, the better. Being passionate about technology, I can understand, relate, and care about real struggle new users face with new software and applications. Our customers and clients come from all different parts of the world, different backgrounds, and education levels. They need a professional to guide them on their path.

Zabrianna Davis

Customer service and technical support professional with experience across account support, billing research, refund request processing, software troubleshooting, and retail operations. Skilled at investigating customer concerns, reviewing information across multiple systems, identifying next steps, and communicating clearly and empathetically through phone, chat, and email. Proficient in Windows, Microsoft 365, and computer-based support tools, with strong critical-thinking, documentation, and problem-solving skills. Adaptable, detail-oriented, and comfortable working in fast-paced and remote environments.

Zhanwei (Katharine) Wang

Data-driven Financial & Data Analyst with four years of experience in FP&A, labor productivity modeling, budget administration, and operational reporting. Holds a B.S. in Actuarial Science and demonstrates technical proficiency in Excel, SQL, Tableau, and SmartView/Oracle. Skilled in querying complex databases, constructing financial reports, and optimizing budget and forecast workflows for executive leadership.

Ryan Ehlinger

Corporate finance professional with a track record of partnering with leadership to drive strategic financial decisions across large organizations. Expertise in developing financial models, enhancing executive reporting, and leading cross-functional initiatives that improve operational performance and financial visibility.

LUIS MARCHENA MORAGA

Detail-oriented Operations and Support Professional with four years of experience, including two in healthcare. Skilled in case investigation, documentation, and issue analysis. Experienced in coordinating cross-functional teams to resolve complex cases efficiently. Currently advancing knowledge in medical claims through studies in insurance and billing, facilitating a transition into a Medical Claims role.

CHRISTOPHER HANDAL

Endpoint Engineer and IT Support Analyst III with 8+ years of enterprise IT experience specializing in Microsoft Intune, Endpoint Management, PowerShell automation, software packaging, VDI administration, and enterprise application lifecycle management. Recognized as a top-performing IT professional supporting thousands of users across North America while leading large-scale software deployment, modernization, and automation initiatives.

Lakeisha Moultrie

Dynamic Technical Support Representative with a proven track record at Asurion Insurance Services, excelling in technical troubleshooting and delivering exceptional customer service. Skilled in remote support and complaint resolution, I enhance user experiences and drive satisfaction through effective communication and problem-solving strategies. Committed to operational excellence and customer-centric solutions.