Hire Top Senior Technical Support Analyst

Aaron Keyes

Professional with strong background in technical support, adept at troubleshooting, problem-solving, and providing exceptional customer service. Skilled in system diagnostics, software installation, and technical issue resolution. Focused on team collaboration and achieving optimal results, adaptable to changing needs and consistently dependable. Looking to apply my skillsets to a collaborative cybersecurity team.

Kimberly Schwall

Results-driven Call Center Trainer with a proven track record in training representatives and implementing customer service strategies. Enhanced team performance and productivity through effective coaching and support. Skilled in managing high-pressure situations while maintaining strong communication and collaboration within call center environments.

Sabrina Raymundo

Results-driven professional with expertise in technical support and customer service. Proficient in troubleshooting hardware and software issues, delivering effective training, and utilizing ticketing systems to enhance customer satisfaction.

Edgardo Llorens-Pascual

With 4+ years in hands-on IT support and 10+ years of customer-facing experience, I bring a service-first mindset to solving technical problems at scale. I’ve supported macOS and Windows environments in MSP and internal settings, managed devices through MDM, and provided reliable Level 1–2 support across cloud tools, security controls, and hybrid meeting technology. I take pride in owning issues end-to-end, documenting solutions clearly, and making technology work smoothly for team members, so they can focus on their functions and drive forward organizational goals.

Hunter Bailey

Highly dedicated IT and Software Professional with 9+ years of experience excelling in software support, troubleshooting, process optimization, and application development. Proven leadership in enhancing support training and implementing innovative software solutions like Jira Software, Jira Service Manager, and Confluence. Expertise in standardizing documentation policies for efficiency and fostering cross-functional collaboration. Thrives in fast-paced environments and adapts quickly to evolving technologies.

FAVOUR A. TANGBAN

Certified ScrumMaster (CSM) with 7+ years of experience in corporate environments . A strategic thinker with strong management skills and emphasis on building teams and relationships. Skilled in People Processes, Client Satisfaction, Teamwork, and Leadership. Always willing to bring fresh perspectives to add to the growth of organizations. Driven Customer Service expert with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Michael Mahlstadt

Senior Financial Analyst with extensive experience at Thinkwise Federal Credit Union, achieving a 15% reduction in corporate spending through effective financial analysis and cost control measures. Proficient in financial modeling and variance analysis, delivering insights that enhance growth and profitability. Strong collaboration skills facilitate cross-functional teamwork, ensuring timely and accurate project completion. Specialized in market research, risk assessment, and portfolio management, with a proven ability to communicate complex financial concepts clearly.

YANNAM GAAYATHRI

Proficient in transforming healthcare diagnoses, procedures, medical services, and equipment into universal medical alphanumeric codes. Skilled in assigning the correct codes to describe the type of services a patient receives, ensuring compliance with HIPAA privacy, security, and GRIC policies. Demonstrated excellence in accurately applying codes during the medical billing process, including extracting information from documentation, assigning appropriate codes, and creating claims for insurance carriers. Experienced in analyzing medical records, identifying documentation deficiencies, and verifying that documentation supports diagnoses, procedures, and treatment results. Hands-on experience in assigning HCPCS, ICD-10-CM, APC, and DRG codes for healthcare insurance claims documentation. An effective leader with excellent communication, negotiation, and relationship-building skills.