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Hire Top Senior Technical Support Analyst

Discover verified Senior Technical Support Analyst professionals ready to help your business grow.

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Senior Technical OfficialSenior Technical Official.Senior Technical OfficialTechnical Official.Leaner Electrician.
Eskom (Major Engineering Works).Eskom (EDFS) / (CPM).Eskom (Technical Specialist Group). TSG.Eskom (Technical Services Center) TSC.TV Doctor.
Northern Cape Technical CollegeLathi's Internet CafeSt. Paul's High School.
Klerksdorp

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

TOP SKILLS

Analytical thinking,Forward-thinkingBest practicesVerbal and written communication 44text
Senior Systems AnalystSenior Payroll RepresentativePayroll/Human Resources Services SpecialistPayroll Analyst
BairdRW BairdSPX Corporation
DeVry University
Milwaukee, WI

Business Analyst position utilizing my Business major with a concentration in Information Systems, experience with various software applications, extensive computer skills, problem-solving skills and attention to detail.

TOP SKILLS

Problem solving for finance erp system, sales commissions system, rpa bots and miscellaneous microsoft office suite issues related to finance systems.Bot development to automate finance tasksUse of microsoft ai tools to automate finance tasksAdaptability in learning new systems
Owner & Technical Support Consultant (Part Time)Stores SupervisorLead Essential WorkerVisual Effects ArtistMail Carrier AssociateRoute Operations Mgr.Stereo Conversion ArtistVisual Effects Artist
YAHAHAMEDIA & RENDERNATIONAmerican AirlinesAirway, LLCAMBOCC StudiosUPSAramark Uniform ServicesStereo DWorld Wide Effects
Dave School - The Digital Animation & Visual Effect SchoolWilliam E. Grady High School
Brooklyn, NY

Dynamic, tech-savvy professional with a proven track record in leveraging emerging technologies to drive continuous improvement and operational efficiency. Expertise in identifying opportunities for technological enhancements and implementing innovative solutions that meet organizational needs. Adept at thriving in fast-paced environments, consistently delivering results while fostering a culture of technological advancement. Committed to enhancing user experiences through exceptional desktop support and strategic problem-solving.

TOP SKILLS

Adept at handling concurrent responsibilitiesEffective task managementStrong background in customer supportEffective team engagement
Senior Technical LeadTechnical LeadSenior Software EngineerSenior Software Engineer
Merck & Co, West Point, USA
Anna University
Lansdale, PA

16+ years of professional experience in the software industry, I have been involved in all phases of the software development lifecycle, including requirements gathering, software design, development, support, and testing. My expertise is primarily focused on the pharmaceutical and biotechnology industries, where I have contributed to various stages of the drug lifecycle. Proficient in using pharmaceutical enterprise scientific tools such as Softmax Pro 7.1.2 (Molecular Devices), BIOVIA Pipeline Pilot, Workbench applications, chemical inventory management systems, Empower-Nugenesis 9.3, and ELN Nugenesis 9.1. Hands-on experience with cloud infrastructure, including AWS (Amazon Web Services), Lambda, ELB, Route 53, and Cloud Foundry. A proven leader in overseeing daily IT operations, including the adoption of new technologies, infrastructure management, project execution, operational maintenance, troubleshooting, and providing end-user software, hardware support, and asset management. Skilled in project scoping, team leadership, managing deadlines, prioritizing tasks, architecting technical solutions, and consistently delivering results. Experienced in Agile and Scrum methodologies, with expertise in Service, Jira, and Confluence for software delivery. Led and organized sprint planning, daily stand-ups, reviews, release planning, software demos, and other Scrum-related activities. Worked closely with the Project Manager to plan, control, and monitor projects based on business needs and requirements. Managed requests and incidents from laboratory scientists, providing support for the build and maintenance of lab IT instrumentation. Responsible for the development, support, and maintenance of enterprise scientific tools, scientific authoring tools, chemical inventory management systems, and basic research applications for Merck’s global business users. Deployed React, JAR, WAR, and J2EE applications on Apache Tomcat and Cloud Foundry using Jenkins for automated deployment. Hands-on experience with Linux scripting using Bash for process automation, database scripting, log archiving, and scheduling cron jobs.

TOP SKILLS

Team mentoringSoftware architecture designApi developmentRequirements analysis
Senior Technical Program ManagerAssociate Project Manager
Mercedes Benz R&DRobert Bosch Engineering and Business Solution
BPUT University of Technology
Bangalore, Karnataka

Engineering leader with 18+ years in the automotive domain, specializing in functional safety (ISO 26262), ASPICE-compliant development, embedded software design, and systems engineering. Expertise in program management, people leadership, and cross-functional collaboration to deliver safety-critical, high-complexity products. Proven expertise in applying Lean and Agile practices to accelerate development lifecycles, scale engineering processes, and drive measurable improvements in quality, compliance, and efficiency. Skilled in aligning technology roadmaps with business strategy, fostering innovation in safety-critical systems, and leading global teams to deliver faster time-to-market and sustainable business growth.

TOP SKILLS

Functional safety & compliance: iso 26262, aspice, hara, fea, dfa, cpa, safety analysisEngineering leadership: talent management, organizational transformation, stakeholder & risk management, budgeting, war room managementProgram & process excellence: lean-agile, systems design, software development lifecycle, static & dynamic analysis, request for quotation handlingBusiness & delivery: global team leadership, supplier management, odc governance, program management, iso audits/assessments
Technical Support SpecialistWorkshop ManagerDiesel MechanicApprentice Diesel Mechanic
Nors GroupAuto-Sueco Namibia (Nors Group)
NamWater HRDCM&K Gertze High School
Windhoek, KH

Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.

TOP SKILLS

Customer supportCustomer experience managementApplication supportRemote diagnostics
Senior Software Support EngineerNetwork Administrator
BroadcomSensitech
Middlesex Community CollegeNortheastern UniversityBerklee College of Music
Framingham, MA

Dynamic Senior Software Support Engineer at CA Technologies - a division of Broadcom Inc. with a proven track record in expert troubleshooting and incident management. Enhanced customer satisfaction through effective issue resolution and streamlined processes, significantly reducing downtime. Adept at leveraging customer feedback to influence product design, showcasing strong customer support and technical skills.

TOP SKILLS

Expert troubleshootingCustomer supportIncident managementNetwork protocols
Customer Care Technical SupportMember Care RepresentativeTax Prep AssistantLoan Signing AgentElectronic Field SupportCourse InstructorProperty Manager
Stride K12 RandstadTranzactIntuitDivine NotaryWicomico Board of ElectionsNotary Wellness MentorApartments R' Us
Concord University
Crisfield, Maryland

Customer support professional. Skilled at resolving technical issues and improving user experience. Valued team player with focus on collaboration and adaptability. Proficient in troubleshooting, communication, and problem-solving.

TOP SKILLS

Ticketing system proficiencyEmpathy and patienceNetwork troubleshootingRemote support
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