Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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Business Analyst position utilizing my Business major with a concentration in Information Systems, experience with various software applications, extensive computer skills, problem-solving skills and attention to detail.
TOP SKILLS
Dynamic, tech-savvy professional with a proven track record in leveraging emerging technologies to drive continuous improvement and operational efficiency. Expertise in identifying opportunities for technological enhancements and implementing innovative solutions that meet organizational needs. Adept at thriving in fast-paced environments, consistently delivering results while fostering a culture of technological advancement. Committed to enhancing user experiences through exceptional desktop support and strategic problem-solving.
TOP SKILLS
16+ years of professional experience in the software industry, I have been involved in all phases of the software development lifecycle, including requirements gathering, software design, development, support, and testing. My expertise is primarily focused on the pharmaceutical and biotechnology industries, where I have contributed to various stages of the drug lifecycle. Proficient in using pharmaceutical enterprise scientific tools such as Softmax Pro 7.1.2 (Molecular Devices), BIOVIA Pipeline Pilot, Workbench applications, chemical inventory management systems, Empower-Nugenesis 9.3, and ELN Nugenesis 9.1. Hands-on experience with cloud infrastructure, including AWS (Amazon Web Services), Lambda, ELB, Route 53, and Cloud Foundry. A proven leader in overseeing daily IT operations, including the adoption of new technologies, infrastructure management, project execution, operational maintenance, troubleshooting, and providing end-user software, hardware support, and asset management. Skilled in project scoping, team leadership, managing deadlines, prioritizing tasks, architecting technical solutions, and consistently delivering results. Experienced in Agile and Scrum methodologies, with expertise in Service, Jira, and Confluence for software delivery. Led and organized sprint planning, daily stand-ups, reviews, release planning, software demos, and other Scrum-related activities. Worked closely with the Project Manager to plan, control, and monitor projects based on business needs and requirements. Managed requests and incidents from laboratory scientists, providing support for the build and maintenance of lab IT instrumentation. Responsible for the development, support, and maintenance of enterprise scientific tools, scientific authoring tools, chemical inventory management systems, and basic research applications for Merck’s global business users. Deployed React, JAR, WAR, and J2EE applications on Apache Tomcat and Cloud Foundry using Jenkins for automated deployment. Hands-on experience with Linux scripting using Bash for process automation, database scripting, log archiving, and scheduling cron jobs.
TOP SKILLS
Engineering leader with 18+ years in the automotive domain, specializing in functional safety (ISO 26262), ASPICE-compliant development, embedded software design, and systems engineering. Expertise in program management, people leadership, and cross-functional collaboration to deliver safety-critical, high-complexity products. Proven expertise in applying Lean and Agile practices to accelerate development lifecycles, scale engineering processes, and drive measurable improvements in quality, compliance, and efficiency. Skilled in aligning technology roadmaps with business strategy, fostering innovation in safety-critical systems, and leading global teams to deliver faster time-to-market and sustainable business growth.
TOP SKILLS
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
TOP SKILLS
Dynamic Senior Software Support Engineer at CA Technologies - a division of Broadcom Inc. with a proven track record in expert troubleshooting and incident management. Enhanced customer satisfaction through effective issue resolution and streamlined processes, significantly reducing downtime. Adept at leveraging customer feedback to influence product design, showcasing strong customer support and technical skills.
TOP SKILLS
Customer support professional. Skilled at resolving technical issues and improving user experience. Valued team player with focus on collaboration and adaptability. Proficient in troubleshooting, communication, and problem-solving.
TOP SKILLS

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