Hire Top Product Support Specialist

Justen Karnopp

Detail-oriented Sales Support Specialist with expertise in order processing, customer relationship management, and inventory management. Proven ability to streamline processes and enhance sales initiatives.

Heather Savage

Customer-focused professional with over 23 years in customer service, conflict resolution, and support. Strong communication skills drive team performance and enhance client interactions. Committed to achieving measurable results and fostering positive relationships with clients.

Ninfa Cerda

Dedicated Member Support Specialist adept at coordinating employee benefits and resolving inquiries. Strong communication and organizational skills drive efficiency and enhance customer satisfaction.

ANTHONY CLEMONS JR.

Results-driven operations and client support professional with over 15 years of experience managing cross-functional partnerships, optimizing workflows, and delivering actionable data-driven insights. Demonstrated expertise in supporting enterprise-level stakeholders, enhancing operational efficiency, and elevating customer experience. Proficient in Salesforce, reporting, and process improvement, with a strong emphasis on collaboration, execution, and continuous learning. Strategic thinker dedicated to driving impactful results and fostering a culture of excellence within teams.

Jacqueline Ford

Experienced HR professional known with excellent problem solving and organizational skills. Over 10 years of experience working with a PEO (Professional Employer Organization) with the proven ability to enhance the client experience through cross functional collaboration and communication. Additional expertise in developing and delivering training for improved team capabilities

Kimberly Bryant

Quality Assurance professional with 10+ years of progressive experience in FDA-regulated medical device manufacturing, specializing in complaint investigations, quality systems, CAPA, root cause analysis, risk management, and regulatory compliance. Experienced in conducting end-to-end complaint investigations, evaluating adverse events, supporting regulatory reporting evaluations and complaint compliance activities, and partnering with Engineering, Manufacturing, Service, and Regulatory Affairs to resolve complex product quality issues. Proven ability to identify systemic trends, improve quality processes, and ensure compliance with FDA 21 CFR Part 820 (QMSR), ISO 13485, and cGMP requirements. Currently pursuing a Bachelor of Science in Data Analytics to strengthen data-driven quality improvements and decision-making.

Benedict Hoogsteden

Meticulous IT professional and U.S. Marine Corps veteran specializing in enterprise application support with extensive experience in data integrity and systems analysis. Proven track record in troubleshooting complex issues, ensuring operational continuity, and supporting full system lifecycles. Strong communicator, effectively collaborating with cross-functional teams to maintain system accuracy.

AMANDA BURGESS

Dynamic Customer Support and Operations Leader with over 25 years of experience, including 16 years focused on building and nurturing high-performing support teams. Recognized as a people-first leader, consistently enhancing customer satisfaction (CSAT), achieving service level agreements (SLA), and accelerating resolution speed through effective coaching, KPI ownership, and strategic process optimization. Expertise in revitalizing underperforming teams, improving escalation management, and leveraging support analytics to implement proactive, customer-centric enhancements in complex, high-volume environments. Committed to fostering a culture of excellence that drives operational success and elevates the customer experience.