Experienced Field Service Technician with over 11 years of expertise in troubleshooting, maintaining, and supporting a wide array of systems, including POS systems, workstations, servers, and networking equipment. Equipped with a Bachelor's degree in Computer Information Systems, strong customer service skills, and proficiency in using industry-standard ticketing systems like Remedy and ServiceNow. Certified in CompTIA A+ and currently serving as a Level 2 Technician at HCLTech. Seeking to leverage technical acumen and problem-solving abilities in advancing technical support roles.
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Driven by a commitment to excellence, I leveraged technical troubleshooting and team coordination at Torque Toyota and Lincom Group to enhance system performance and customer satisfaction. My expertise in preventive maintenance and fostering a culture of continuous improvement led to streamlined service processes and a positive, professional client experience. Hardworking Technician bringing 13+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters.
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Hardworking Help Desk Technician with 14 years of experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
TOP SKILLS
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in cable plant equipment repair and maintenance. Punctual, responsible and reliable technician. Willing to learn new procedures and always doing whats asked, to the standards set by leadership.
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Concrete Quality Control Technician with twelve years of comprehensive experience in field testing, laboratory testing, and concrete mix design. Proven expertise extends to plant operation, dispatching, and batching.
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I am passionate about growing and learning new skills. I have a 12-year-old son and help own and operate a small farm in Franklin County. I have worked with my hands for most of my career while also leading the express team at Heyward Allen Toyota for over 2 years. I have most recently learned and experienced the world of working on fork lifts while also being more involved with the customer service aspect of the automotive and mechanical industries. During my time as a repair technician at Heyward Allen, I learned how to trouble shoot and diagnose mechanical and electrical issues with vehicles. For a time, I was one of the lead technicians in accessory installation for our customers while maintaining high production rates. As express supervisor, I was involved in the hiring, training, and (when necessary) disciplining process for my team of 20. I also created their work schedule each month in order to ensure adequate coverage for our customer/work load. I tracked productivity of the group and found ways to improve processes to increase production, all while maintaining high quality standards and verifying proper documentation of inspections. I tracked team hours and sales in order to make sure we achieved the goals set by our manager and helped created a compensation plan for the team that would have a positive impact on the expenses of the department, as well as on the team.
TOP SKILLS
Experience and Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
TOP SKILLS
To use my knowledge, skills and experience together with my personal attributes to contribute to an organization that will provide opportunities for growth and personal satisfaction whilst contributing to the success of the organization. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Willingness to take on added responsibilities to meet team goals.
TOP SKILLS

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