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Tier 1 Help Desk AnalystChild and Youth Program AssistantIntern for Delegate Pat Young (District-44B)Peer Advisor
Prime source Technologies- United states Department of CommerceDepartment Of The Army-Child And Youth ServicesMaryland General Assembly-Baltimore County DelegationAcademic Advising Center- Bowie State University
Bowie State UniversityTrainACE (Academy of Computer Education)
Bowie, MD

Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site. Applying base regulation to duties. Willing to learn how to manage all accounting and distributing inventory while performing day to day duties. Highly efficient in math while having academic awards from prestigious institutions. Currently possess the following certifications from CompTIA - A+ - Network+ - IT Operations Specialist Currently chasing security + and AWS cloud practitioner certifications as well

TOP SKILLS

Ability to analyze and diagnose complex technical issues efficiently.Strong problem-solving skills to resolve issues independently or with minimal supervision.Capability to research solutions and stay updated with latest troubleshooting techniques and best practices.Attention to detail to identify root causes of recurring problems and implement permanent fixes.Advanced programming and scripting languages proficiency (e.g., python, java, c++, ruby, etc.).
Data AnalystBusiness Data Analyst
AetnaFranklin Templeton
Trine UniversityKL University
Mo

Data Engineer and Data Analyst with 4 years of experience in data engineering, analytics, and business intelligence solutions. Expertise in SQL, Python, Informatica, and ETL development, with a strong foundation in cloud platforms (AWS, Azure, GCP) and database management (Snowflake, Databricks, SQL Server, PostgreSQL, MongoDB). Adept at designing end-to-end data pipelines, automating ETL workflows, and leveraging data modeling and governance best practices to drive business impact. Strong collaboration with cross-functional teams, data scientists, and business analysts to deliver data-driven solutions. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

TOP SKILLS

InformaticaDbtData pipelinesData warehousingAirflow
Software Development Senior AnalystSenior Software DeveloperJava Developer
AccentureWipro LimitedDaynil Group Solutions Pvt Ltd
University of Mumbai
Mumbai

Results-driven Senior Software Development Analyst with 4.5 years of experience in Java, Core Java, Spring Boot, Spring Framework, Microservices Architecture, and Cloud-Native applications. Skilled in designing, developing, and deploying scalable, high-performance enterprise solutions across E-commerce, Healthcare, and Fintech(Finance) domains. Proficient in RESTful API & SOAP API development, Continuous Integration/Continuous Deployment (CI/CD), and DevOps tools including Docker, Kubernetes, Jenkins, AWS, Azure. Adept in Agile/Scrum methodologies, Test Automation (JUnit, Mockito), and delivering robust, secure, and maintainable code.

TOP SKILLS

JavaCore javaPythonJavascriptHtml
Retention and Data AnalystCustomer Support SpecialistCustomer Support Specialist
ToastAlorica
William Penn High School
Omaha, NE

Experienced leader with strong background in digital production, project leadership, and diverse knowledge in software programs. Multiple years using Microsoft/Google programs and equivalent. Expert knowledge using project management and issue tracking software such as Confluence, Jira, Certiverse, ServiceNow, Github, Zendesk and Salesforce. Intensive graphic design knowledge with Adobe programs such as; Photoshop, Illustrator, Acrobat, After Effects, Indesign, and Character Animator. 3D modeling experience with programs such as, Sketchup, Blender, Maya, Zbrush, Marvelous Design and 3D max. Similar unrelated to Adobe but still experience related to design/art: Procreate, Canva, Picmonkey, pixlr, Gimp, Inkspace, and more. Intensive experience with customer service programs such as: Intercom, Five9, Connect teams, Teams, Slack, 7 shifts, Zoom, Discord and more. Experience with web building programs such as: Wordpress, Squarespace, Wix, Weebly, and various internal website builders. Team building and project creating software experience with, Trello, Freeform, Miro, Prezi, FigJam, and Lucidspark. POS and device experience with hardware from companies such as Toast/Aloha.

TOP SKILLS

Easy understanding of multiple software systemsCustomer service excellenceComplaint handlingData managementCustomer success management
Data AnalystPayments Experience ExpertCustomer SupportRestaurant General Manager
Toast, IncAlorica (FirstNet)Freddy's Frozen Custard & Steakburgers
Williamsville East High School
Tekemah, NE

A seasoned professional with a proven track record at Toast, Inc. Excels in leveraging CRM software and exceptional communication skills to enhance customer experiences and operational efficiency. Expertise in data analysis and customer service has consistently driven improvements and solutions, showcasing adaptability and commitment to excellence. Knowledgeable and dedicated customer service leader with extensive experience in the payment processing and call center industry. Considered a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

TOP SKILLS

Communication and presentationData-driven decision makingTraining & enablementPerformance trackingMerchandise upselling
Business AnalystSenior Business AnalystCustomer Service AssociateSenior Business Operations Associate
Finance IrelandMediahuis IRLInfosys IrelandZS Associates India Pvt Limited
University of LimerickSRM Institute of Science And Technology
Hagenbach, Rhineland-Palatinate

Highly analytical and commercially minded Business Insights & Reporting Specialist with over 5+ years of experience in data-driven reporting, strategic planning, and revenue performance tracking across Finance, Media, and Freight Forwarding industries. Proficient in Power BI, Excel, SQL, and CargoWise for transforming operational and commercial data into actionable insights. Strong background in pipeline monitoring, executive dashboard creation, and cross-functional stakeholder engagement. Experience includes supporting strategic planning cycles, monitoring revenue trends, and leading data harmonization initiatives across global operations.

TOP SKILLS

Agile methodologiesMarket researchMicrosoft excelMicrosoft powerpointPower bi
Business Analyst InternSenior AssociateInternIntern
Epickx Inc.Wipro LimitedMeghalaya Energy Corporation Ltd(MeECL)Northeast Frontier Railway
Indiana University of PennsylvaniaSRM Institute of Science & TechnologyArmy Public SchoolSt. Peter's School
Chaska, MN

To work for the growth of your esteemed organization along with myself with utmost dedication and sincerity in a disciplined and smart manner. Developed analytical and problem-solving skills in collaborative business settings, focusing on data-driven decision-making and strategic insights. Gained proficiency in analyzing business processes and utilizing tools such as Excel,PowerBI,Tableau, and SQL. I am looking to transition to a new field to apply these transferable skills in a dynamic environment.

TOP SKILLS

Microsoft wordMicrosoft excelPower biTableauData gathering
Sr. Analyst, Repair and WarrantyAOG Buyer IIAOG BuyerPurchasing Specialist/Account Manager
Frontier AirlinesMAC Aerospace, LLC
CareGiver Training InstituteSanta Monica CollegeVenice High School
Denver, CO

Results-driven Buyer with four years of success in the aviation industry and a strong foundation in procurement best practices. Skilled in supporting supply chain operations through meticulous purchase management, SKU development, and inventory control. Experienced in repair and warranty management, ensuring cost-effective solutions and timely resolutions. A proactive problem-solver with exceptional communication and leadership skills, committed to optimizing procurement efficiency and driving operational excellence.

TOP SKILLS

Trax – m&e emro and supply chain softwarePower biSnowflakeAeroxchangeParts base
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