Proven track record in enhancing customer satisfaction at the Internal Revenue Service by expertly managing high-stress situations and resolving complex issues. Streamlined operations at Lawrence General Hospital, significantly improving patient outcomes. Skilled in Spanish translation and critical thinking, adept at understanding and addressing customer needs through active listening and problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
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Highly organized, proactive and punctual with team-oriented mentality. Dependable and detail-oriented with ability to manage multiple tasks and priorities.
TOP SKILLS
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
TOP SKILLS
Accomplished Customer Service Representative at Aetna Dental, adept in CA DMO and active listening, excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty. Demonstrated proficiency in oral surgery support and critical thinking, ensuring effective problem resolution and customer satisfaction. Cross trained in multiple areas.
TOP SKILLS
Excellent communicator with influencing skills and ability to relate with different personalities in a professional and positive manner. Desires to work as Site Manager/Director of Community Services : bringing forth basic office machinery skills, organizational skills, attention to detail, and basic knowledge of some MS office applications. Also, a Certified Medical Administrative Specialist (AMT) since 10/11/2011.
TOP SKILLS
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
TOP SKILLS
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
TOP SKILLS
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
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