Hire Top Customer Support Engineer

Kristen Matsen

Customer service oriented individual with over 15 years of experience. Diverse background of skills; passionate about providing professional, exceptional, and knowledgeable service at all times. Goal-oriented and focused on growing with a company that is passionate about their employees, and creating a positive experience in the workplace. Authorized to work in the US for any employer

Forouzan Ali

Experienced Customer support Lead with over 14 years of experience in different industries. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Erica Curnutte

Strategic Technical Support, Customer Support, and Implementation Leader with 10+ years in EdTech, specializing in software integrations, complex system onboarding, and stakeholder relationship management. Experienced in Agile environments and cross-functional collaboration with engineering, product, and customer success teams to diagnose and resolve technical issues quickly and improve system performance and user experience. Proven record for improving engineering/customer support workflows and issue resolution times. Recognized for building trusted partnerships with educators, administrators, and IT teams; translating complex technical insights into actionable solutions.

Robert Kwayisi

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Elena Andrade

Detail-oriented Records and Information Specialist with extensive experience in data governance, record retention, and compliance. Collaborative team player skilled in developing and implementing policies to ensure compliance with federal, state, and industry regulations. Proven ability to manage large-scale projects, enhance processes, and maintain accurate documentation to support organizational objectives. Dedicated to fostering a data-driven culture and improving operational efficiencies. Demonstrated proactive and goal-oriented approach with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Ashley Green

Skilled and innovative customer support leader with over 20 years of experience leading multi-site teams. Strong track record of developing and implementing innovative strategies to optimize organizational effectiveness and enhance customer experience. Extensive background in engineering, support, success, and sales, enabling effective collaboration with all groups to deliver exceptional customer outcomes, resulting in high renewal rates and account growth. Proficient in utilizing CRMs like Salesforce and HubSpot to develop insightful metrics for tracking and predicting team effectiveness and customer experience. Consistently leveraging this information to scale support operations and identify opportunities for improving the customer journey to drive renewals. Committed to personal growth, successfully mentoring and promoting team members to support their own career advancement.

Cheyne Rosales

Experienced IT Support Engineer with over 10 years in technical support for enterprise and MSP environments. Specializes in troubleshooting hardware, software, and network issues, achieving high first-call resolution rates. Skilled in Windows administration, Active Directory basic knowledge, Office 365, VPN, and endpoint security. Focused on minimizing downtime and enhancing end-user productivity through proactive support and process optimization.

Cynthia Davis

Looking for an opportunity to utilize and expand skillset. Love working with people. Compassionate, driven with unfailing work ethic, passion for helping others and always up for a challenge.