Hire Top Customer Support Engineer

ADITYA BHUSHAN GUPTA

With over 13 years of experience in the Telecom Domain, successfully managing operations and maintenance of OSS Platform and Cloud-based environments. Currently serving as a Senior OSS Support Engineer at Ericsson India Pvt. Ltd., Gurugram. Excel in handling Customer Service Requests with a focus on providing timely solutions and Emergency support when needed. Expertise in Microservices, Virtualization, and data visualization solutions like SAP BusinessObjects Business Intelligence and Tibco Spotfire. Strong background in handling H/W faults, managing vendors like HPE, EMC, and CISCO for various solutions, as well as troubleshooting NFV Infrastructure level issues at CEE. Proficiency in Python and Shell scripting for developing automation tools and scripts for new deployments and software upgrades using CI/CD pipeline. Experience with Veritas Cluster Server and NetBackup Administrator further enhances skills in configuration and maintenance of VCS and NetBackup on UNIX environments.

Christopher Higgins

Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Elin Griffeth

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

VARNACHITHRA A

Highly motivated personality with comprehensive experience in critical production support, process improvement, automations, quality assurance and team management solutioning various challenging areas with multi-dimensional visionary. Exceptionally talented at investigating and sourcing new processes and identifying technical issues. Dynamic professional possessing excellent planning, executing and monitoring capabilities. Analytical Team Lead successful at reducing downtime and incidents improving production processes with intriguing brilliance who have an extra ordinary inter personal & communication skills among team members and customers.

Brooke Lynn

I have nearly 7 years of experience in my current inside sales and customer support position, along with previous roles as an outside sales manager, office manager, educator, and labor worker. Throughout my career, I've developed a strong passion for collaborating with teams, assisting customers, and delivering solutions that meet their needs.

Stanley G. Baker

Accomplished, Senior Help Desk professional with 17 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Computer Operations, Technical and Help Desk support, with additional skills in Network Systems and subject matter expert on Microsoft Products. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

Shanay Calise Jones

Results-driven Customer Service Call Center Manager with a strong background in high-volume operations, sales performance, and account collections. Proven leader with a track record of maintaining a 100% KPI success rate while managing team productivity, customer satisfaction, and operational efficiency. Demonstrates expertise in developing high-converting sales strategies, achieving a 93% sales success rate. Skilled in coaching and developing teams, leading training programs, and optimizing workflows to improve performance and service quality. Adept at handling escalations, managing physician-based call workflows, and ensuring accurate, timely communication in fast-paced environments. Recognized for strong decision-making, leadership, and the ability to deliver measurable results across customer service, credit and collections operation.

John Matthew Swafford

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.