Hire Top Customer Support Engineer

Ryan Noonan

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Lenette Hogan

Dynamic customer service professional with a proven track record excelling in call handling and problem-solving. Recognized for enhancing customer satisfaction through tailored support and effective communication. Skilled in CRM software, I consistently deliver high-quality service, ensuring first-call resolution and fostering loyalty among clients.

Kaylyn Freire

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Tyler Smith

I am a former telecommunications tower foreman who is currently transitioning into the IT field. My experience in Telecommunications has helped me to develop a strong base of knowledge in information technology and hardware troubleshooting, which I am currently working towards associate's degrees in network management and IT/systems security and analysis. Objective: To become a valued member of your team, where I can build and expand my skills.

Maria Santos

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Matthew Robert Cherson

Strategic and service-oriented IT professional with over a decade of experience in technical support, systems administration, and team leadership across educational institutions and enterprise SaaS environments. Proven ability to define and implement KPIs, lead quality assurance initiatives, and drive continuous improvement across globally distributed support teams. Recognized for mentoring new hires, standardizing support processes, and leveraging data to enhance customer satisfaction. Adept in Jamf Pro, asset management, and CRM/ticketing platforms, with a deep commitment to operational excellence, cross-functional collaboration, and delivering a world-class customer support experience.

Ryan Cass

A Material Science Engineer with 10 years of experience managing staff and delivering continuous process improvements. Skilled in mechanical, chemical, and metallography testing, analysis, and production evaluation. Successfully implemented quality assurance rounds to optimize manufacturing process and customer satisfaction. Assisted leading the quality assurance department during leadership transition to maintain strong quality results and culture. Held a TS/SCI with Full-Scope Polygraph clearance.

JAQUITA ROBINSON

Dedicated Customer Support Professional with over 20 years of experience in delivering exceptional customer service and leading support teams. Proficient in using industry-leading tools including Salesforce, Zendesk, Freshdesk, and various CRM platforms to streamline workflows and ensure excellent customer experiences. Recognized for problem-solving, building strong client relationships, and driving team performance to exceed service expectations.