Dynamic Customer Support Specialist with a proven track record at Exelon Corporation, excelling in complaint handling and customer relationship management. Leveraged analytical problem-solving skills to enhance customer satisfaction and resolve complex issues, fostering strong client relationships that drove repeat business. Proficient in CRM software, ensuring efficient service delivery.
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Dynamic Customer Support Specialist with a proven track record at Locks Co., excelling in problem-solving and complaint handling. Cultivated strong client relationships, driving repeat business and enhancing satisfaction through effective CRM software utilization and empathetic communication. Recognized for resolving complex issues promptly, ensuring exceptional service quality and customer loyalty. Concise and easy to understand techinical support.
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Accomplished Project Manager and IT professional with a proven track record at the Department of Homeland Security, U.S. Citizen and Immigration Services, enhancing operational efficiency and data security. Expert in server administration and project management, demonstrating leadership, strategic planning, and technical prowess. Achieved significant improvements in project delivery and system security, leveraging skills in PMI and ITIL frameworks.
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Experienced Senior Customer Support Manager bringing 24 years of quality performance in customer support supervisory roles. Skilled in mentoring the Customer Support team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Driven Senior Customer Support Manager with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
TOP SKILLS
• Experience in Total Quality Management (TQM) methodologies • Goals and results oriented with focus on continuous improvement • Has leadership and interpersonal skills, believes in teamwork and promotes continuous learning • Has lead several projects for process optimization and cost reduction • Knowledge in various programming languages – Python, Visual Basic/Microsoft VBA, C/C++, Labview, HTML, JAVA, Android • Thorough experience in electronic laboratory equipment (including calibration and programming)
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My objective is to utilize my love for sports and entertainment combined with my customer service and sales experience to be a valuable asset to your business.
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Desktop Support Engineer with 18 years of project coordination experience and expertise in IT Service Management. Proven ability in impact analysis, training development, KPI establishment, and risk mitigation. Skilled in leveraging cloud technologies to enhance service delivery and drive organizational change. Strong technical support background with a focus on troubleshooting and resolving hardware and software issues across diverse environments.
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Result-Oriented and dynamic Senior IT Support Engineer with over 15 years of experience in providing technical support for various Cloud hardware and software systems Security . Skilled in troubleshooting complex technical issues and providing effective solutions to ensure optimal system performance. Adept at communicating technical information to non-technical stakeholders and providing excellent customer service. Proven ability to manage multiple tasks and priorities, delivering high-quality work within tight deadlines
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