Hire Top Customer Support Engineer

Michelle Canoza

Experienced customer service leader with more than 18 years in the water utility industry, transitioning from frontline customer service to technical roles and eventually leading the Customer Service Section. Proven expertise in handling customer inquiries, managing technical issues, and delivering seamless service. Skilled at bridging the gap between technical teams and customer-facing staff to resolve complex service issues efficiently. Demonstrated success in leading teams, optimizing service processes, and driving customer satisfaction. Known for implementing effective strategies that improve response times, streamline billing operations, and foster a culture of customer excellence.

Jonathan Bower

Knowledgeable professional bringing several years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Significant history in technical support and client relationship management. Posses strong ability to troubleshoot complex software issues, maintaining customer satisfaction while driving operational efficiency. Consistently successful in optimizing system performance and improving end-user experience. Strengths include robust problem-solving skills, effective communication, and commitment to ongoing professional development. Desire for long-term position with room for career advancement.

Ahmed Lakbar

Multi-talented Sound Engineer with proven skills in sound editing and controlling. Highly Adaptive, resourceful and organized. Comfortable working under pressure and maintaining high energy. Ready to bring years of experience to an exciting new position.

Michael Lewter

Proven leader in customer support, adept at escalation handling and fostering team collaboration, significantly enhanced customer satisfaction at PowerSchool. Leveraged excellent communication to mentor staff across states, driving performance improvements. Skilled in active listening, consistently exceeded targets through effective training and coaching, achieving notable customer service excellence.

SHEETAL PATOLE

Results-oriented Senior Project Engineer with 17 years of experience designing and implementing numerous projects. Successful in determining project scope, creating project parameters, designing technical drawings to meet objectives and building project deadlines that lead to on-time completion. Proficient communicator in working with teammates to solve problems that arise during implementation.

Misti Thornton

Experienced HCM Service Leader bringing 27 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Experienced as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, inquiries and complaints to develop rapid solutions.

Dalia Rocha

Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.

Dominic Peraino

Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Electro-Mechanical Technician/Customer Support Engineer with expertise in diagnostics, fabricating solutions, as well as general maintenance and preventive maintenance.