Operations & Customer Support ConsultantProduct Manager
Radical SecurityThird Wave Business Systems
SUNY At Fredonia
Wanaque, NJ
Detail-oriented consultant with expertise in QuickBooks Online, reconciliation, and financial reporting. Proven ability to streamline workflows and enhance accuracy, driving timely delivery and operational efficiency.
TOP SKILLS
Quickbooks online proficiencyBank and credit card reconciliationTransaction categorizationAccounts payable and receivable supportMonth-end closing assistance
Customer Technical Support ManagerTask Manager IIResearch AnalystMachinist Mate 2nd Class
Peraton, IncUnited States Navy
UNIVERSITY OF PHOENIX
Converse
With over 10 years of experience managing diverse teams across various fields including business development, IT management, IT customer service, program management, engineering principles, operations, data collection, analysis reporting, procurement, and research, I have developed a strong skill set that allows me to excel in any role. I have collaborated directly with federal executive leadership and appointed Military Chief Information Officers, fostering strategic alignment and effective communication channels to drive impactful decision making and operational efficiency. My advanced knowledge of computer systems such as ServiceNow, Google Workspace, MS 365, CRM, Teams, and SharePoint enables me to perform highly complex data analysis and produce detailed reports applicable to management engineering studies, data manipulation, and extraction techniques. Additionally, I am proficient in strategizing, developing, and overseeing budgets to achieve program goals and objectives, showcasing adept financial management skills in driving successful outcomes. My experience working in fast-paced environments has honed my ability to adapt quickly to emergent issues. I am also known for my proven expertise in creating concise and strategic technical documentation for executive-level presentations, ensuring clear communication. With an active Secret Clearance, I am well-positioned to facilitate informed recommendations and decisions regarding service and project delivery.
TOP SKILLS
Technical support coordinationEscalation managementRemote supportCustomer communicationsOperations oversight
Senior Support EngineerSenior Support EngineerSupport Advisory BoardSupport EngineerSupport EngineerTechnical AnalystTechnical Support InternData Center ContractorData Center Intern
Thomson ReutersCompuComCalyon Credit Agricole
Stevens Institute of Technology
Ewing, NJ
With over a decade of professional experience, my tenure at Thomson Reuters has honed my core competencies in technical troubleshooting, customer satisfaction, cloud services, and API management. As the lead for intricate client ERP integrations and technical escalation within Thomson Reuters, I developed a robust skill set in diagnosing and remediating issues across Azure and AWS platforms. I am able to detail custom solutions in a way which targets my audience ranging from developer to end user. I'm excellent at communicating effectively and collaborating across teams to drive toward solutions for customers.
Customer Support RepresentativeContent ManagerContent SpecialistGuest Service Team LeadLaw Enforcement Officer
DeltaMILE HIGH SPORTS011 SPORTS ENT.MarriottUnited States Coast Gaurd
NAU
Denver, CO
Content management producer.
Promoting sports gambling entertainment service for increased customer satisfaction and business retention.
Service-oriented Customer Support Representative with 7+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns.
Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
TOP SKILLS
Workforce planningCustomer service excellenceService promotionsLoyalty programsFriendly and patient
Adept at enhancing system performance and end-user support, I leveraged advanced troubleshooting and technical support expertise at Team National to significantly improve network reliability. My proficiency in IT security management and a proactive approach in hardware and software upgrades resulted in a marked increase in system integrity and user satisfaction.
TOP SKILLS
End user supportApplication installationsTechnical support expertiseTroubleshooting and diagnosticsVideo conference support
Global Customer Support RepresentativeAccounts Payable AssistantFront Desk Medical Receptionist
Allied Universal Security Services (Pinterest)Energy SolutionsSports And Orthopedic Specialist
Brooks CollegeBerkeley High School
Clarkston, GA
Knowledgeable and dedicated customer service professional with extensive experience in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
TOP SKILLS
Invoice processingAttention to detailCustomer relationsClerical supportRecords management
Application Support EngineerData AnalystApplication Support AnalystData AnalystData AnalystProduction Support AnalystIntern
AgreeYa SolutionsPopulus GroupSri Software SolutionsFaurecia Emissions Control Technologies
Khulna University of Engineering And Technology
Frisco, TX
Dynamic Application Support Engineer with a proven track record at AgreeYa Solutions, excelling in technical troubleshooting and customer support. Recognized for enhancing application performance and strengthening client relationships through effective communication. Skilled in root cause identification and performance analysis, driving innovative solutions that significantly improved user satisfaction and operational efficiency. Methodical Application Support Engineer with in-depth understanding of application process optimization and performance evaluation. Offering 12+ years of technology industry expertise to enhance application development team.
TOP SKILLS
Customer supportNetwork configurationTechnical troubleshootingTechnical issue resolutionRoot cause identification
Experienced Customer Support Manager bringing over 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
TOP SKILLS
Process developmentClient relationship buildingTraining programsProcess improvementTime management
