Hire Top Customer Support Engineer

JASON MERRILL

Seasoned IT professional with thirteen years in management and customer service, and twelve years in IT desktop support. Skilled in issue resolution and Service Desk operations. Strong communicator with a proven ability to build relationships and deliver exceptional IT services.

Edward Cronin

Results-oriented Desktop Support Engineer with 5+ years of experience providing quality and professional provisioning, configuration, and support of desktop and laptop computers. Strong knowledge of Windows and Mac operating systems. Established and Implemented RMM's, MDM's, and Imaging solutions. Knowledgeable in Okta and Google Suite administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Sergio Montanti

In 2019, Sergio successfully transitioned from a 13 year career as a competitive race car technician to the semiconductor industry. His transition developed expertise in new system installation at customer sites, parts depot management with account teams, and collaboration with engineers on R&D projects and technical writing. This shift broadened his skill set and demonstrated his adaptability, showcasing his commitment to delivering efficient and precise hands on work across diverse environments from the autoshop to the lab.

William Caskey II

Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Highly organized and detail-oriented with many years of experience in the warehousing and logistics industry. Demonstrated success in leading teams to achieve objectives, developing and implementing innovative strategies to reduce cost, improve safety methods, and efficiency.

Priya Mallula

Results-driven Revenue Management and Data Analytics professional with 14+ years of experience providing Tier III support for AI/ML-based Airline Revenue Management and Dynamic Pricing systems. Skilled in troubleshooting complex pricing logic, optimizing demand forecasts, and leveraging Generative AI and Microsoft Copilot to drive actionable insights. Proficient in Azure Synapse Analytics, Data Factory, and Power BI for large-scale data processing, pipeline orchestration, and executive-level reporting. Proficient at connecting complex operational systems and ensuring data reliability to implement scalable solutions that boost revenue performance and forecast.

Erika Gordon

Customer-focused professional with experience in support operations, escalation management, and team coordination in fast-paced environments. Skilled in CRM systems, documentation accuracy, and leveraging AI/chat tools to enhance customer experience. Known for resolving complex issues with empathy, ensuring operational efficiency, and maintaining strong communication with customers and stakeholders. Seeking to contribute to Berry Street’s mission of expanding access to expert nutrition care as a Platform Support Associate.

David Vu

Cybersecurity and IT professional with a strong foundation in securing enterprise environments, managing risk, and implementing data protection strategies. Experienced in network administration, compliance support, and system hardening. Certified in ISC2 CC, ISC2 SSCP, CompTIA CySA+, CompTIA Net+, SC-900, Cisco: Ethical Hacker, and EC-Council Essentials. Combines hands-on technical skills with a deep understanding of security frameworks to ensure systems meet confidentiality, integrity, and availability requirements. Proven leadership background from the U.S. Marine Corps, with a focus on operational discipline and critical thinking under pressure.

Fantayshia Lemaire

Customer Support Specialist with 9 years of experience at CareNet, skilled in multi-channel support, conflict resolution, and troubleshooting. Adept at handling inquiries and enhancing customer satisfaction. Seeking to leverage my expertise in communication and problem-solving to contribute to a dynamic team and drive service excellence.