Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
TOP SKILLS
Ticketing system experienceRemote supportSystem configurationCustomer serviceVerbal and written communication
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
E-Tank & E-PumpStark County, OHTMI HospitalityLa Quinta Inn & Suites - CantonWe Are UpShot, LLC / Triplett Photography
Purdue University
Canton, OH
I have nearly 7 years of experience in my current inside sales and customer support position, along with previous roles as an outside sales manager, office manager, educator, and labor worker. Throughout my career, I've developed a strong passion for collaborating with teams, assisting customers, and delivering solutions that meet their needs.
TOP SKILLS
DependableCustomer service focusedSales analysisContract negotiationsCustomer retention
SR. Desktop Support Engineer IVC4 System Support Engineer - Lead TechnicianAFRICOM C4 System Support EngineerNetworks and Systems Support EngineerHitachi AMS Storage Engineer
Emory HealthcareGeneral Dynamics
Georgia Military College - Milledgeville
Marietta, GA
Accomplished, Senior Help Desk professional with 17 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Computer Operations, Technical and Help Desk support, with additional skills in Network Systems and subject matter expert on Microsoft Products. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
TOP SKILLS
Cisco ip/video phone installationsCisco unified cm administrationNetwork print server supportVirtual desktop experienceUnix/ microsoft net backup tape servers
Customer Service Support ManagerCustomer Support Call Center ManagerCredit and Collection Manager
Eli Answering ServiceAltice One Cable ServicesRoyal Bank of Scotland, RBS
Gibbs CollegeJohnson & Wales University
Silver Spring, MD
Results-driven Customer Service Call Center Manager with a strong background in high-volume operations, sales performance, and account collections. Proven leader with a track record of maintaining a 100% KPI success rate while managing team productivity, customer satisfaction, and operational efficiency. Demonstrates expertise in developing high-converting sales strategies, achieving a 93% sales success rate. Skilled in coaching and developing teams, leading training programs, and optimizing workflows to improve performance and service quality. Adept at handling escalations, managing physician-based call workflows, and ensuring accurate, timely communication in fast-paced environments. Recognized for strong decision-making, leadership, and the ability to deliver measurable results across customer service, credit and collections operation.
TOP SKILLS
Call center operations management & high-volume workflow oversight.Team leadership, coaching & staff developmentKpi & performance management ( 100% success rate )Expertise in driving high collection rates, reducing aged receivables, and improving cash flow through strategic account management and targeted recovery processesStrong ability to evaluate creditworthiness, set appropriate limits, and minimize financial risk while maintaining customer relationships and business growth
Inside Sales/Customer SupportPayment Processor/Accounts ReceivableCustomer Support SpecialistOffice Administrator
Industrial Supply Solutions, IncChampion Windows IncHydro Systems CompanyWooden It Be Nice
Hillsboro High School
Seaman, OH
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Sales Administrator /Senior Customer Support RepresentativeData Entry SpecialistRestaurant HostessLoaner Manager /Customer Care Sales SpecialistExecutive Assistant
Apption LabsPike EngineeringTavolinoLexusSustainable Energy Professionals
Attleboro High School
Los Angeles, CA
Dynamic and results-oriented professional with a proven track record at Apption Labs, enhancing sales revenue and customer satisfaction through effective problem-solving and client relationship management. Excelled in multitasking and adaptability, leveraging CRM software to streamline processes. Achieved significant improvements in operational efficiency and team collaboration, demonstrating exceptional communication and attention to detail. Offering strong organizational abilities and quick learner ready to adapt to new challenges. Contributes solid grasp of administrative functions and ability to use sales tracking software effectively. Ready to use and develop organizational and software skills in Inside Sales role.
TOP SKILLS
Client relationship managementAccount developmentCrm softwareTeamwork and collaborationProduct knowledge
Customer Service Support II/Dispatch LeadLead Shift Operator
Norrell Service ExpertsESC Central
University of Alabama at Birmingham
Gardendale, Alabama
Dynamic customer service leader with a proven track record at Norrell Service Experts, enhancing operational efficiency and reducing labor costs by 15%. Skilled in strategic problem-solving and effective communication, I excel in logistics management and fostering strong customer relationships, driving continuous improvement and team productivity. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
TOP SKILLS
Effective workflow organizationClear and concise communication skillsStrategic problem-solvingCustomer experience enhancementProficient in computer applications
