Hire Top Customer Support Engineer

Marian (Mark) Draghiea

OPERATIONS & ECOMMERCE OPERATIONS MANAGER Industrial | Agricultural | Automotive Aftermarket Experienced Operations and Sales Operations Manager with over 10 years of professional experience across industrial, agricultural, and automotive aftermarket sectors. Proven background supporting Ecommerce and Retail business models through structured operational frameworks and disciplined execution. Demonstrated ability to apply Strategy at both tactical and functional levels while maintaining clear Focus on performance, scalability, and customer experience. Recognized for strong analytical skills and analytical skills applied to performance tracking, KPI monitoring, and structured decision making. Experienced in relationship management with internal teams, partners, and vendors, ensuring alignment between service delivery, supply chain activity, and commercial objectives. Known for maintaining operational excellence in fast-paced environments while supporting cross-functional collaboration and sustainable process improvement. Demonstrates strong ability to lead teams through change while maintaining excellent communication across organizational levels. Recognized for solid interpersonal skills that support collaboration with internal teams, dealers, and store-level partners, ensuring alignment between service delivery and customer expectations.

Tina Evans

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Craig Asson

Accomplished professional with extensive expertise in customer relationship management and resilience in high-intensity environments. Demonstrates proficiency in cash handling, talent recruitment and retention, budgeting, and financial analysis. Possesses strong retail industry knowledge, adept at financial reporting and budget management. Skilled in staff supervision, training, and development, with a proven ability to handle pressure effectively. Committed to leveraging skills to drive organisational success and enhance team performance.

Edward Garver Jr.

Results-oriented IT Specialist with 20+ years of experience in network administration, system support, and infrastructure management. Proven expertise in delivering IT projects, securing environments, optimizing performance, and supporting both user and enterprise-level systems. Skilled at cross-functional collaboration, process improvement, and maintaining compliance with industry standards including PCI and ISO. Professional systems support specialist prepared for high-stakes environments. Extensive experience in diagnosing and resolving hardware and software issues, ensuring seamless operations. Strong focus on team collaboration and achieving results, flexible with changing needs. Proficient in technical support, system maintenance, and effective communication.

MARIEL BALSAMO

A seasoned professional with a robust background in Industrial and Process Automation products. Vast experience in customer retention and operations management. Demonstrated expertise in strategic planning and complex problem-solving, enhancing customer satisfaction and driving sales performance. Skilled in staff training, fostering a culture of continuous improvement and achievement.

Robert Quillian

Efficient IT Support Engineer with experience in fast-paced and challenging environments. Demonstrates a strong desire to continuously learn and apply new knowledge effectively. Proven track record of leading and developing internal systems to drive processes forward, resulting in increased efficiency. Globalized operations and provided internal teams with cutting-edge systems, resulting in enhanced production throughput and streamlined data capture.

Jalal Dahnouni

Skilled in ATM machines with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines.

Karen Smith

Versatile Administrative Support Specialist with expertise in customer service and strong communication skills. Bringing extensive background in office administration and related roles. Adept at drafting documents and maintaining organizational records with accuracy. Experienced at educating individuals on company policies, troubleshooting concerns and processing payments with maximum efficiency and skill. Works independently, with minimal supervision, and pitches in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Gifted in working with stressed, confused and upset individuals in need of information. Effective at operating within department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.