Professional with a multi-disciplinary background and passionate about sustainable energy technologies. More than 7 years of experience in working with cross-functional teams to drive customer success and improving product capability and offerings.
TOP SKILLS
Soft skills: customer interaction, commercial acumen, cross-team collaboration, design thinkingSoftware: power bi, matlab, excel, python, salesforceWorkflow: system design, model based design, code generation and deployment, artificial intelligence, continuous integration and continuous delivery (ci/cd)Language: english, hindi, german
Customer Service EngineerEquipment Engineer (FAB18B CVD2EE1)Equipment Engineer (FAB8AB Etching Module)
Heidelberg InstrumentsTSMCUMC
National Tsing Hua University
Toufen City, TW
6 Years of experience in semiconductor industry and 5 machines installation experience. Team player comfortable in competitive, fast-paced environment. Effective in handling direct customer inquiries.
Nokia Solution & NetworksBarrister Global Services Network
University of Wisconsin - WhitewaterDekalk Community Unit School
Chicago, IL
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
TOP SKILLS
Customer relationship managementSupport system managementCustomer service expertDesktop support
Hello, my name is Joey Yang. I graduated from the Department of
Mechanical Engineering at National Pingtung University of Science and Technology, I am 31 years old.
After graduating from university, I joined Hermes-Epitek Corporation Ltd. in October 2016 and worked there until May 2025 as a Customer Service Engineer for Clean track resist coating equipment. My primary responsibilities included equipment block assemble、high position work for layout piping and wiring、hardware / parameters setup and adjustment after power-up、internal line cleaning and flow rate calibration after chemical supply, and troubleshooting. Additionally, based on customer requests, I was responsible for decommissioning equipment—this included draining internal pipelines, disassembling the equipment, packaging various parts, and preparing parts lists to handover for subsequent members. In 2017, due to business needs, I joined the company team for an installation project at TSMC's Nanjing plant.
During my work time, in addition to regular installation tasks, I also took on the role of equipment leader. This involved overseeing installation schedule、confirming factory-side schedules before power-up、communicating with customers regarding chemical and control wafer needs、collaborating with OEM engineers in troubleshooting equipment issues or contending customer's specific requirements, and finally, conducting equipment acceptance with the customers. I was also responsible for recording and submitting the equipment's data during installation to the original manufacturer for future reference.
Over nearly nine years of experience, I not only became proficient in standard installation processes but also learned how to lead both vendors and internal teams through the full installation workflow. I gained valuable experience in effective communication with customers and OEM engineers to ensure smooth operations. Beyond following adjustment manuals step-by-step, I often asked myself questions such as: What is the difference between these two robot arms? Why is this step adjust before the other? Why is the acceptable range for this parameter target this way, and how would deviations affect downstream adjustments? These reflections helped deepen my understanding and improved my abilities to guide new team members.
Looking ahead, I aspire to continue serving as a bridge between customers and companies in different industries and environments, helping to resolve problems and provide service.
Customer Support AgentInternational Background Verification SpecialistSenior Accounts Payable Specialist
MasimoAccurate BackgroundPathology Inc,
California University of Management And SciencesEastern Mediterranean University, School of Tourism And Hospitality Management
Lakewood, CA
Senior accounts payable specialist with over 6 years of advancement and experience. Expertly manage
vendor relations while keeping all accounts in good standing. Adapt readily to new work challenges and
shifting priorities. Naturally curious and committed to gaining and applying new skills.
TOP SKILLS
Highly proficient in microsoft excel and powerpoint.Experience in netsuite crm/erp, acumatica cloud erp, sap, sage fixed assets, quickbooks, great plains and frx reporting tools.
Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
TOP SKILLS
Excellent communication interpersonal skills interpersonal communicationProblem-solving cross-functional teamwork team leadership
IT Engineer (IT Support)Network EngineerNetwork EngineerTeacher AssistantFrench Teacher
NETSTAR (SG) PTE. LTD BIGO LIVENVN Solutions S.A de C.VBeamliners S.A de C.VNational Technological Institute of MexicoLanguage Center of A.U of SLP, UNAM
National Technological Institute of SLP
D.F Cdmx
Dedicated to providing solutions to clients with the ability to work independently and self-managed, motivated to maintain customer satisfaction and contribute to the success of the company. Proven ability to establish a good relationship with customers and exceed customer satisfaction. Reliable and driven, with strong time management and prioritization abilities.
International Institute of Business StudiesJawaharlal Nehru Technological University
Bengaluru, KA
Results-oriented Operations and Technical Support Specialist with over 6 years of experience in SaaS platform support, regulatory processes, and cloud system operations. Expertise in customer onboarding, API integration, workflow automation, and process improvement drives efficiency and enhances user satisfaction. Knowledgeable Technical Engineer adept at diagnosing, troubleshooting, and resolving complex technical issues while consistently delivering effective solutions. Demonstrated commitment to exceptional customer service and problem-solving ensures seamless user experiences and fosters long-term client relationships.
