Customer Support SpecialistCustomer Service SupervisorPublix Supermarket. Inc
FoundeverBJ Wholesale ClubDeli Manager
Northeast High School
Deltona, FL
Dynamic Customer Support Specialist with a proven track record at Foundever, excelling in problem-solving and customer relationship management. Recognized for enhancing customer satisfaction through effective issue resolution and empathetic communication. Adept at utilizing CRM software to streamline support processes, fostering team collaboration, and driving service improvements.
TOP SKILLS
Problem-solvingComplaint handlingCustomer relationship management (crm)Crm softwareHelp desk support
Lead Customer Support SpecialistTechnical Support SpecialistWeb BuilderProduction Technician
Viking River CruisesProctor & GambleS.M.C EMerchant ClubOn Demand Manufacturing a BOEING Subsidiary
West Valley Occupational CenterJay County High School
Los Angeles, CA
With over 17 years of experience in customer support. I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor. I have strong attention to detail and superior work ethic. I work well with others and value their presence and contributions. Proficient in supporting customer service teams by addressing escalated issues, assisting with troubleshooting and training and mentoring.
TOP SKILLS
Customer support expertiseTraining, mentoring and coachingClient relationship buildingDirect salesMathematical skills
University of WaterlooUniversity of SindhMUET-University of Engineering and Technology
Waterloo
Strategic professional with 18 years of industrial experience across diverse business operations, including plant expansion projects, manufacturing, maintenance engineering, quality assurance, and continuous improvement initiatives within the automotive, FMCG, and printing sectors.
Recognized for delivering high productivity and efficiency in task execution.
Specialized in process optimization, project management, and data analysis to streamline workflows and boost operational performance. Strong communicator and problem-solver with proven leadership capabilities—skilled at guiding cross-functional teams to deliver complex projects from planning through implementation. Experienced in coordinating with clients and vendors, managing fieldwork, and ensuring successful project execution across multiple disciplines.
TOP SKILLS
Core competencies and areas of expertise subject matter expert in industry standards, regulatory requirements, and customer specificationsIn-depth knowledge of internal processes and related control mechanismsAdvanced understanding of quality management systems (qms)Proficient in auditing principles, methodologies, and compliance processesCustomer, regulatory, and quality standards (iatf, iso, aiag, astm, etc.)
Product Support EngineerSenior Field EngineerSenior Field EngineerAircraft Maintenance Technician
Biorad Laboratories3D SystemsNational Computer Systems, NCSUS Air Force
San Francisco State UniversityUS Air Force Aircraft Maintenance TechnicianVacaville High School
Reno, NV
Dynamic Product Support Engineer with a proven track record at Biorad Laboratories, excelling in remote technical support and employee training. Expert in hardware troubleshooting and quality assurance testing, I enhance product reliability and customer satisfaction through continuous improvement initiatives. Recognized for developing impactful training programs that elevate team performance and knowledge retention.
Technical professional prepared to excel in product support role. Expertise in troubleshooting, resolving technical issues, and enhancing customer satisfaction through efficient problem resolution. Focus on team collaboration and agility in adapting to changing needs. Known for reliability, technical proficiency, and effective communication.
TOP SKILLS
Employee trainingSystem software deploymentQuality assurance testingExpertise in hardware troubleshootingTraining and mentoring
IT Support EngineerWarehouse SupervisorSecurity Supervisor
Engineering & Professional ServicesEngineering & Professional ServicesSecuritas USA
Cittone InstituteColonia High School
Point Pleasant, NJ
A challenging diverse position requiring application of my broad experience and background to positively impact organizational growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
TOP SKILLS
WindowsWordExcelComputer upgradingCustomer service
Customer Service Support SpecialistCustomer Service Support Specialist
Ryder
Brown Mackie College
Dynamic and results-oriented Customer Service Support Specialist with proven expertise in problem-solving and customer focus. At Ryder, I played a key role in enhancing first-call resolution rates and consistently exceeded monthly targets. Skilled in Microsoft Office Suite and effective complaint handling, I excel in delivering superior customer service and driving operational excellence.
HVACR Technical Support EngineerHVAC Start-up/Service TechnicianHVAC Service TechnicianBuilding SuperintendentMachine OperatorMachinist
Johnson Controls-HitachiVenture MechanicalCity Wide AirtronFirst Assembly of GodMartin Sprocket & GearMachine Specialties Inc.
DeVry University
North Richland Hills, TX
Results-driven and customer-focused Technical Support Engineer with 25 years of experience in enhancing customer service and data skills. Self-motivated, responsible, and able to work effectively both as a team member and individually. Expertise spans HVAC, VRF, mini splits, water heat pump, chiller, roof top systems, and construction to call center environments. Recognized for resolving downtime issues and integrating new hardware and components efficiently. Collaborative professional excelling in leveraging internal and external relationships to tackle complex problems. Proactively seeks assistance from vendors, colleagues, and other external sources to enhance ticket responses. Combines personal expertise with a diverse network of professional connections to consistently deliver high-quality support.
TOP SKILLS
Computer skills (word, excel and power point). different bms and bas (johnson controls, trane tracker, lg controls, orion controls/ wattmaster, siemens, and honeywell). work on lg multi systems, and lg ductless splits. daikin rtu’s, daikin vrv and hitachi vrf multi systems, daikin and hitachi ductless mini splits. samsung multi systems and samsung ductless splits. different rtu's, water source heat pumps and splits (trane, jci, aaon, carrier, daikin, york, lennox and liebert). work with different drives like, abb and yaskawa. work on different chillers like trane, carrier and daikin.Technical supportTechnical troubleshootingProblem-solvingApplication support
Customer Support Specialist - Bilingual (Spanish)Area SupervisorSr Lead AuditorSr Underwriter/Quality Assurance OfficerUnderwriter for Office of the President/CEO
UlineAll City Management ServicesCyberGuard ComplianceProvident Bank MortgageBank of America
Western Governors UniversityRiverside Country Sheriff DepartmentAlta Loma High School
Rancho Cucamonga
Dedicated professional with extensive experience in customer service and quality assurance. Strong organizational and detail-oriented skills, coupled with effective communication and problem-solving abilities. Committed to enhancing operational efficiency and customer satisfaction through strategic analysis and actionable recommendations.
TOP SKILLS
Customer serviceCall center experienceIssue troubleshootingCrm softwareAuditing
