Highly motivated professional with entrepreneurial and management experience. Skillfully maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as a leader and collaboratively as a team member. Applies business acumen, experience and exercises decisive judgment to exceed goals.
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Dynamic Designated Support Engineer with expertise in CASB solutions at Broadcom Technologies. Proven track record in cybersecurity incident response and effective communication. Skilled in implementing security policies to mitigate threats, ensuring compliance with industry standards. Certified in CompTIA Security+ and adept at engaging diverse cultures to enhance customer success. Experienced Support Engineer familiar with user support and root cause analysis. Advanced knowledge of operations and dedication to see issues through to end. Works well in remote and desk-side environments.
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Azure | Microsoft 365 | Power Platform | Technical Support | Lead Seasoned Technical Advisor and Escalation Engineer with over 15 Years of experience and a passion to learn new technologies who love to embrace change. Demonstrated history of meeting company goals utilizing consistent and organized practices. Demonstrated Leadership Skills by leading Support Teams.
TOP SKILLS
Customer service specialist with extensive experience in managing complex inquiries, complaints, and case management across diverse industries. Skilled in problem-solving and communication, consistently delivering high-quality support while building trust with customers. Exceptional ability to work under pressure, ensuring customer satisfaction and loyalty. Dedicated to continuous improvement and excellence in service delivery.
TOP SKILLS
Professionnelle rigoureuse et orientée clients, j’assure le lien entre les équipes métiers et techniques pour optimiser l’usage des outils. Dotée d’un excellent sens de l’analyse et de la communication, je m’implique dans le support, la formation et l’amélioration continue des systèmes. Mon objectif : garantir des solutions efficaces et adaptées aux besoins opérationnels.
TOP SKILLS
With 19 years of experience in part manufacturing, assembly, and customer service, consistently delivering high-quality performance in various customer support roles. Expertise lies in mentoring team members to provide exceptional service and fostering team morale through effective communication and positive performance feedback. Skilled at defusing customer dissatisfaction and adept at managing competing priorities, consistently achieving superior results.
TOP SKILLS
Collaborative Technical Support Engineer specializes in tackling complex technical issues while working with people both inside and outside the organization. Combines personal expertise and technical training to resolve problems as quickly as possible with a good attitude.
TOP SKILLS
Highly motivated employee with desire to take on new challenges. Excellent written and verbal communication skills. Experience with training, auditing, and administrative office duties.
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