Information Technology specialist with 15 years of clinical help desk experience and 25 years of IT experience. Excellent customer service and communications skills enable me to speak to customers on the phone and avoid conflict. Excellent troubleshooting and problem solving skills help to get to the cause of the customer issue.
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I am an experienced Payroll Tax Specialist. I am analytical with an ownership mentality, detailed oriented, contributor team player, with a reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. I have successfully managed multiple assignments while meeting tight deadlines. Consistently saved cost while increasing profits.
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Dynamic Technical Support Engineer with a proven track record at First Advantage & PrintScan, adept in Azure and Remote Systems Management, with light experience in cloud security. Championed the addition of DevOps practices in the Technical Support, Sales, and Customer Success departments, enhancing team collaboration and efficiency. Skilled in scripting for automation, and delivering exceptional customer service while driving cross-team collaborations for operational improvements and timely project completions.
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A highly motivated support specialist with a strong background in working with people to help their PACS communication with modalities such as PacsCubes in Imaging/Radiology departments. Collaborating with PACS Administrators, radiology technologists, IT teams, and providing remote technical support. Demonstrated ability to endure the smooth operation of PacsCube systems, manage image transmission, and train staff in utilizing imaging software and hardware.
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Dynamic Office Assistant at Accurate Medical Services with a proven track record in customer service and data entry. Successfully verified insurance coverage and coordinated timely delivery of durable medical equipment, enhancing patient satisfaction. Known for a positive attitude and exceptional time management skills, ensuring efficient operations and seamless communication. Dedicated Customer Support Specialist with a strong track record in problem-solving and technical troubleshooting, ensuring timely resolution of patient inquiries and enhancing service delivery.
TOP SKILLS
Dynamic Customer Support Specialist with a proven track record at Home Depot, excelling in problem-solving and complaint handling. Leveraged CRM software to enhance customer relationships and deliver timely resolutions, significantly improving user satisfaction. Committed to providing knowledgeable support and fostering positive client interactions.
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Results-driven professional with extensive experience in customer service and team leadership. Proven ability in conflict resolution and performance management, achieving significant improvements in customer satisfaction and sales performance. Diligent [Desired Position] with solid background in managing sales and customer support teams. Successfully led initiatives that improved customer satisfaction and streamlined sales processes. Demonstrated expertise in team leadership and problem-solving.
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Dynamic leader and Certified Motivational Interviewer with a proven track record at Chenega Corporation, enhancing customer satisfaction and streamlining operations. Expert in Salesforce and adept at conflict resolution, I significantly improved service delivery by leveraging strong communication skills and a patient-centered approach. Excelled in multitasking and team collaboration, driving efficiency and fostering positive customer relationships.
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