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Customer Support Engineer

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Discover verified Customer Support Engineer professionals ready to help your business grow.

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Daniel Fedewa

Director- Digital Customer SupportDirector - Digital Product ManagementProduct Manager & Planner for Digital ProductsBusiness Development Leader - Product ConnectivityGlobal Warranty System & Functional Excellence Ldr6 Sigma Black BeltRepair Logistics Support ManagerWarranty Operations Team LeaderMidrange & Heavy Duty Senior Service EngineerRAPIDSERVE & Quality Review Engineer

Cummins IncCummins Inc.

Ferris State University

Elizabethtown, IN

Accomplished professional with over 28 years of experience in digital transformation, customer, and technical support, as well as program and project management. Proven track record of leading cross-functional teams, managing multi-million-dollar budgets, and driving digital product innovation and adoption. Skilled in Six Sigma methodologies and process improvements, dedicated to identifying and implementing business process and system enhancements to optimize operations.

TOP SKILLS

Digital product management: road mapping, product lifecycle management, feature prioritization, user acquisitionCustomer support: customer service strategy, issue resolution, support metrics, team leadershipProcess improvement: six sigmaProject management: budget management, cross-functional team leadership, strategic planning, risk managementTechnical skills: telematics, fault monitoring, over-the-air programming, ticketing systems

Renjith P S

Application Support EngineerService Delivery ManagerCluster LeadProduction SupportCustomer Support EngineerCMS LtdResident Engineer

Tech Mahindra LtdTech MahindraEnhanced Software Solutions Pvt LtdFacility Management EngineerWipro Infotech

Calicut University

New York, NY

Proven leader in application support and service delivery, adept at managing critical cloud-based and legacy applications at Tech Mahindra. Skilled in Unix, Linux, and cloud technologies, with a knack for mentoring teams and enhancing system efficiency. Demonstrated success in SLA management and operational improvements, leveraging technical expertise and problem-solving abilities to drive business objectives.

TOP SKILLS

Windows, linux (rhel 4, 5,6), unix (solaris 9/10/11),aix (6.1, 7.1).Microsoft azure administrator.Shell scripting, visual basic.Sql,websphere (5.1, 6.0, 6.1), bo reporting, aldb, eset alerting,iis (5.0, 6.0), apache (2.0, 2.2), apache,tomcat (5.0, 5.5)Remedy, netcool,sitescope,patrol,kibana, grafana, splunk, aternity, hp sitescope, prometheus, introscope, nagios, netcool, eset, cbus, uam, ush, aldb, microservices, ajsc5, docker, kubernetes.

DAWN D. TWEEDIE

CRM Support - Support Engineer Tier 2Sr. Field Help Desk TechnicianSystem AdministratorIT TechnicianDesktop Specialist II

Northwestern MutualNorthwestern Mutual, Financial Insurance CompanyGMR MarketingGoodWill Industries UMOS-United Migrant Organization ServiceESI-Employment Solutions Inc

BUSINESS TRAINING INSTITUTEUdemy Learning

Milwaukee, WI

Innovated, detail-oriented and a strong communicator, both verbal and written, with the ability to prioritize and accurately meet deadlines. Well organized and enjoy learning new tasks and have a strong work history with a professional reputation. Capable of operating alone or as part of a team.

TOP SKILLS

AdaptabilityCritical thinking and creative problem solvingAbility to inspire and manage changeUnderstand the business needs and wantsTime management

Ryan Smith

Field Service Engineer/Product Support EngineerField Service EngineerService Engineer SpecialistBioMed/Imaging EngineerService EngineerIndustrial Electrician

Umg/Del MedicalBrowns Medical ImagingRadsource ImagingTriMedxGE HealthcareTamko Roofing Products

Central Community College

Salina

I’m in searching for a job that will utilize my potential, expertise and increase my knowledge base. Being a part of a good team helps me learn and understand the importance of the company. I’m a quick learner and enjoy taking on new challenges. Field service engineer with several years of experience performing and repair, installation and troubleshooting. Adept at managing all administrative duties and educating customers about product usage and maintenance. Committed to staying updated on industry standards and technical service knowledge.

TOP SKILLS

TroubleshootingPrints and manual interpretationReading customersHard workerProblem solver

Daniel Watson

MPC Support EngineerIntegration EngineerRNC EVDO Integration EngineerWireless Field TechnicianAssisted Operate group & Network Integrations groupGSM Wireless Engineer/NSS-BSS Switch EngineeringTBS Business AnalystSoftware Engineer/Database EngineeringManagement ConsultantTranslations EngineerTBS Deployment TeamCertified Light-Wave Test EngineerPCN TechnicianTrain Dispatcher/Signal Maintainer

AT&TEricssonGoodman NetworksADEX CorpNortel NetworksCINGULAR WIRELESSXO COMMUNICATIONSDMR CONSULTING GROUPMCI/WORLDCOMGST TelecommunicationsBURLINGTON NORTHERN / SANTA FE RAILROAD

ASSOCIATED TECHNICAL COLLEGEUNITED ELECTRONICS INSTITUTE

Anna, Texas

Passionate professional with expertise in GSM technologies and ATCA Packet Switching, CDMA Packet MSC and special training in Electronics and Telecommunications. To include working well with customers internal or external. I also worked with sr. management and engineers.

TOP SKILLS

Remote supportTroubleshooting skillsNetwork troubleshootingHardware and software installation

Sabian Pearce

TECHNICAL SUPPORT ENGINEERSenior Operations EngineerENGINEER IIENGINEER IILEAD TECHNICIAN/FLOOR SUPERVISORNETWORK OPERATIONS SPECIALIST IINETWORK OPERATIONS SPECIALIST I

GLOBAL TECHNOLOGY ASSOCIATESBroadband ONASERVICE ASSURANCE NOCONA ACTIVATIONEMBARQBROADBAND MAINTENANCE CENTERSPRINT

Northwest Kansas Technical CollegeDighton High School

Lincoln, NE

Dynamic Technical Support Engineer with extensive experience at Global Technology Associates, excelling in telecom infrastructure and RAN technologies. Proven track record in executing router migrations and bandwidth upgrades, enhancing network capacity. Strong troubleshooting skills and adept at using advanced network management tools, ensuring seamless service continuity and operational efficiency.

TOP SKILLS

Telecom and network infrastructureRadio access network (ran)Router and network configurationNetwork management and monitoring tools

HEATHER AITKENS

<ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul><ul><li>Reconciled daily credit card transactions; ensured accuracy and prompt response to chargeback alerts.</li><li>Issued credit vouchers and handled discrepancies in guest accounts; supported merchant processor communication.</li><li>Prepared monthly credit reports for management with insights into disputed transactions and refund patterns.</li><li>Ensured data integrity during audits and provided resolution support to customer-facing departments.</li></ul><ul><li>Handled customer inquiries, changes, and disputes related to travel bookings and payments.</li><li>Educated guests on fare rules, refund policies, and supporting documentation for claims and disputes.</li><li>Provided billing support and collaborated with the accounting team on payment inconsistencies.</li></ul>

Costa Cruise Lines

Bronx, NY

Hollywood, FL

Dedicated and detail-oriented professional with over 15 years in Customer Service and Dispute Resolution, including 5+ years in remote roles, specializing in credit card chargeback resolution, guest recovery, financial reconciliation, and dispute analysis.

TOP SKILLS

Clubready / crm platformsExcel reporting & data entry

MARCI RAE BROWN

FP-IT Helpdesk & Customer Support CoordinatorSharePoint and ACDC Business AdministratorOffice Assistant LeadOffice Assistant Senior

Washington State Department of Natural ResourcesDepartment of Labor and IndustriesOffice of the Attorney General

Olympia

Dynamic IT Helpdesk Coordinator with advanced SharePoint expertise at the Washington State Department of Natural Resources. Proven ability to enhance customer satisfaction through effective communication and technical support. Skilled in website management and DNR systems, consistently delivering results while fostering collaboration and training initiatives. Committed to optimizing operational efficiency and user experience.

TOP SKILLS

Advanced knowledge of microsoft sharepointAdvanced knowledge of salesforce crmExperience in website/domain managementMarketing skills in social media and email promotions

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