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Hire Top Customer Support Engineer

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Customer Support ManagerEscalation ManagerSenior Customer Support Engineer and SupervisorRestaurant Manager
Trellix/FireEyeFireEyeFireEye and EMC/DellChilis's Bar and Grill
Utah Valley UniversityService Strategies
Pleasant Grove, UT

Dedicated Customer Support Manager with 20 years of comprehensive experience in management and support. A skilled people motivator with proven leadership abilities, I consistently go the extra mile to inspire and guide teams towards success. A documented history showcases my capacity to lead teams to achieve results through independent judgment and goal accomplishment in high-pressure scenarios. I bring proven expertise in implementing large-scale customer service processes and effectively managing support teams across multiple locations.

TOP SKILLS

Customer relationsTraining and mentoringOperations managementTeam building and leadershipBusiness objective analysis
Customer Support SpecialistBanking Professional - Various Roles
Gonzalez & Co Insurance AgencyBanco Bolivariano C.A.
Fairleigh Dickinson UniversityUTPL Universidad De LojaUniversidad Laica Vicente Rocafuerte
Fort Lee, NJ

Seasoned banking and financial services professional with over 20 years of experience at Banco Bolivariano in Ecuador. Specialized in customer service, branch operations, and digital banking solutions for corporate clients. Currently working in the U.S. insurance sector with a focus on both personal and commercial lines. Fast learner with excellent team collaboration skills and a strong customer service orientation. Bilingual (Spanish-English). Seeking to contribute broad financial expertise and adaptability to a dynamic banking environment in New Jersey.

TOP SKILLS

Customer service & client relationsExtensive knowledge of banking productsBusiness development and planningActive listening and persuasive communicationClear and confident presentation skills
Customer Service and Support RepresentativeExecutive Officer Assist (EXO) and Chief EditorIntel Analyst/Reports Officer, and EXOIntel Watch Officer / Research AnalystPrgm Mgr./ Sr. Liaison/ Watch OfficerSite Program Mgr./ Lead CoordinatorDeputy Prgm Mgr./ Production LeadSite Lead / Program IntegratorLead Systems/Projects IntegratorSchedule Controller/ Config Mgmt Spec/ NASA-Certified Wireman-Tech/ Sad CI Courier
Lionel Henderson & Co Inc.Consulting Services Group (CSG)Leidos Corporation (formerly SAIC)SAIC (Science Applications Int’l Corp.)General DynamicsBooz-Allen & HamiltonLockheed-Martin (GE)GE Aerospace Divison
University of PhoenixPotomac CollegeMontgomery CollegeSaint Joseph’s UniversityNortheast Catholic High School
Gaithersburg, MD

Objective: Experienced professional seeking a remote, part-time position to apply extensive knowledge and skills in new areas. Summary: My professional career spans over 30+ years of experience in the fields of Aerospace, Defense, Intelligence, Counterterrorism (CT), and Homeland Security. Much of my experience has been with the National Intelligence Community (IC), as well as the Department of State, the National Geospatial-Intel Agency (NGA), Homeland Security, and other federal agencies supporting sensitive programs and contracts in and around the Washington Metro region. My duties included the execution, integration, research and analysis, and management of various intelligence programs to include: imagery exploitation systems, design and integration of advanced security sensors and other special projects to enhance security operations, and the secure construction of U.S. Embassies and diplomatic posts worldwide. In my most recent position(s), I’ve been engaged in the support of intelligence-related operations that provide critical information to the entire Intelligence Community (IC), and prior to this position, I served as an IC Senior Liaison / Intel Analyst Officer and Deputy Program Manager at the Department of Homeland Security’s (DHS) Watch Center, where I analyzed, coordinated, reported, and exchanged critical Intelligence on Threat and Warnings information to Senior Executives and Staff within DHS and its components, as well as to Law Enforcement and State & Local Officials at Fusion Centers across the country. Lastly, I was involved in the development and technical assembly of command & control sub-systems, and nuclear warhead navigation systems for the Minuteman and Peacekeeper Intercontinental Ballistic Missile (ICBM) strategic defense systems, and various defense satellite systems. Currently, I'm supporting FEMA as a Customer service Representative for their National Flood Insurance Program (NFIP).

TOP SKILLS

> customer support and service expertise;> intel watch & warning desk operations;> zoom and video-teleconferencing skills;> open-source data networks experience;> analytical, research, briefing, and coordination skills;
Leasing Agent / Customer Service / Office SupportLeasing ConsultantLeasing ConsultantLeasing ConsultantInspector / Hooker / Spray oil operator / Hydraulic Saw / Crane / Lab
Flaherty & Collins PropertiesCOMMUNITY REINVESTMENT FOUNDATION (CRF)Trillium PROPERTIESLB RESIDENTIAL MANAGEMENT COMPANYUS TUBING SPECIALTIES-TUBE WORKS
Indiana Vocational Technical College
Hobart, IN

Knowledgeable [Desired Position] with proven background in leasing properties and maintaining high occupancy rates. Successfully managed tenant relations and lease negotiations, contributing to tenant satisfaction and retention. Demonstrated strong communication and organizational skills. Experienced with property management and tenant relations, ensuring smooth leasing processes. Utilizes effective communication and negotiation skills to maintain tenant satisfaction. Track record of strong organizational abilities and problem-solving skills. Professional with strong expertise in property management and leasing. Known for driving occupancy rates and ensuring tenant satisfaction. Strong focus on team collaboration, adaptability, and achieving results. Proficient in client relations, contract negotiations, and market analysis. Trusted for reliability and effective communication.

TOP SKILLS

Excellent people and communication skillsEnjoy assisting clients from all levelsComfortable dealing with mediaThrive as team player and work well without supervisionMaintain professional relationships at all times
Customer SupportResidential AssistantDirectorCustomer ServiceAdministrative Assistant
Department of Parks & RecreationThe National Center for Children and FamiliesNieces Consins Sisters and BrothersWilliams TransportationWashington Handicap Nursing Home
University of the District of ColumbiaCharleston Job Corps
Washington

Dedicated professional with 18 years of experience in client-focused roles, specializing in trauma-informed care, child development, and family support. Experienced in classroom observation, crisis intervention, and case management. Certified in multiple trauma and care models. Passionate about supporting childrens emotional and developmental needs through direct services, coaching, and collaboration with families and teachers. Skilled in park operations, land management, and community engagement with background as Parks and Recreation Employee. Possess strong knowledge of environmental conservation practices and recreational program development that enhance community well-being. Notably contributed to fostering positive relationships with local organizations and citizens through effective communication and collaboration efforts. Instrumental in maintaining safe, clean, and enjoyable park environments for public use.

TOP SKILLS

Trauma-informed practicesClassroom observation and coachingEarly childhood developmentFamily and teacher engagementCase management and documentation
Technical Support Engineer IIChief Engineer
TA Insturments - Waters LLCTheta Industries, Inc
State University of New York At Stony BrookHofstra University, New YorkIT & Purdue UniversityNassau Community College
Collegedale, NY

Electrical/computer engineer with extensive experience in hardware and software design of instrumentation seeks position in the system implementation.

TOP SKILLS

Design and implementation of high-speed, real-time instrumentation control systems.Hardware and firmware design of analog-to-digital data acquisition systems.Implementation of device drivers for analog and digital computer interfaces.Programming in c/c++, visual basic, fortran, algol, pascal, snobol and various assembly languages.Design of analog and digital computer system interfaces.
Production Support EngineerSenior PastorInformation Systems Specialist
Disney/CapgeminiRedeemed Christian Church of God Overcomers ChapelDisney/abc Television Group
University of The PeopleRedeemed Christian Church of God Bible CollegeUniversity of Lagos
West Orange, NJ

Dynamic professional with extensive experience in pastoral leadership and community outreach. Known for mentoring teams and developing engaging solutions, driving impactful initiatives that foster collaboration and address community needs.

TOP SKILLS

Pastoral careCommunity outreachSermon developmentChurch administrationEvent coordination
Senior Technical Support EngineerSenior Technical Support EngineerUsage, Security, and Performance Skill Group LeadNACustomer Relationship Management Tier 2 Support EngineerTier 1 Senior AprilHard Lines Manager
ServiceMaxNAStream Global ServicesImpossible Dream Thrift Store
Indian River High School
Beaverton, OR

Diligent with strong track record in solving complex technical issues for enterprise clients. Proven ability to enhance system performance and ensure seamless operations through effective troubleshooting and root cause analysis. Demonstrated expertise in customer communication and problem resolution.

TOP SKILLS

Ability to follow processes while delivering world class serviceEffective problem-solving techniquesConsistent track record of timely task completionExperienced in a stressful, intense real time environmentTechnical support specialist
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