Solution-driven tech professional adept at contributing to highly collaborative work environment, finding solutions and determining customer satisfaction. Proven experience developing custom websites using HTML, CSS, Wordpress, Squarespace, Wix, and GoDaddy. Designed and developed several websites for local small businesses.
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Dynamic call center and customer service professional with over 10 years of experience in client-facing roles, specializing in resolving complex issues and enhancing customer satisfaction. Proven ability to thrive in high-volume environments while maintaining keen attention to detail and delivering exceptional service. Strong communication and problem-solving skills foster lasting relationships with clients and promote a positive customer experience. Committed to continuous improvement and adapting strategies to meet evolving customer needs.
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Cleared (TS/SCI w/Full Scope Poly) Subject Matter Expert (SME) and in the field of network and systems engineering with 30 years of cumulative experience in designing, architecting, evaluating, testing, and supporting vendor network appliances (physical and virtual), technologies and software systems. Supporting the DOD and IC since 1992 in various engineering capacities to include that of a government civilian fulfilling the role as the Telecommunications Engineering and Support Branch Manager for MCIA in Quantico, Virginia.
TOP SKILLS
Thirty-one years of experience in installation, maintenance, troubleshooting and testing of electrical systems. Worked the past eighteen years on locomotives as a Customer Support Engineer for Wabtec and Electrician for CSX to present. Skilled Customer Support Engineer Analyst with broad base of experience in technical support, in person and working remotely to resolves problems quickly, delivering high levels of customer satisfaction.
TOP SKILLS
Driven by a results-focused approach, I leveraged customer focus and laboratory techniques at Riverside Regional Medical Center to enhance service quality and operational efficiency. My expertise in complaint handling and centrifugation techniques contributed to exceeding performance metrics and maintaining high standards, demonstrating exceptional teamwork and attention to detail.
TOP SKILLS
Worked as a Paraprofessional teacher's Instructional aide in 2019 and at Draper Intermediate Wylie ISD. Volunteered in Elementary schools and helped teachers with their classroom and office work needs. Have volunteered in my moms home day care form working with children and managed all her office work and cooking. Have experience working with all ages of children. Graduated with a Patient Care Technician certificate at Edmonds Community College, with excellent clinical, customer service and communication skills. Ability to quickly learn new concepts and skills and knowledge. Easy going a team worker with good spirit, dependable, reliable, maintain calm demeanor during stressful situations.
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Compassionate Behavioral Health Technician specializing in ABA therapy and behavioral interventions, with a proven track record in enhancing social development and daily living skills. Skilled in implementing tailored behavior plans, fostering trust, and documenting progress for data-driven treatment adjustments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
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Dedicated customer service professional with proven skills in problem-solving, complaint resolution, and customer satisfaction. Committed to enhancing client experiences and loyalty through effective communication and adaptability.
TOP SKILLS

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