Creative, versatile, and multi-talented Customer Support Manager with a solid track record of boosting client satisfaction by developing contemporary and state-of-the-art solutions for over 14 years. Strong expertise in team leadership, customer service expertise, and problem-solving skills. Competent at understanding client requirements and creating an effective project plan for time-sensitive deliveries.
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Prior active duty United States Air Force for 8 years in the Civil Engineering capacity as a Heating, Ventilation, Air Conditioning and Refrigeration Journeyman. Upon military separation enrolled in college and attended Hawaii Pacific University. Graduated within 36 months with honors including achieving the Dean list in my senior year. I am a personable and dedicated Field Service Engineer with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
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Customer Support professional with 20 years of experience, including 10+ in leadership. Known for transforming service teams into growth drivers through AI automation, KPI optimization, and customer-centric innovation. I bring an empathetic, holistic approach with a strong emphasis on the voice of the customer. Proven track record in revenue retention, refund reduction, and scaling world-class support.
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Result-driven Quality Engineer/Supervisor with 20+ years of experience in quality assurance, continuous improvement and creative problem solving in corporate, manufacturing, and distribution sites with first rate communication. Experience in 8D, PPAP, APQP, FMEA, ISO/IATF, with focus on customer quality satisfaction. Strong collaboration and leadership skills with track record of managing diverse cross-functional teams.
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Dynamic professional with strong work ethic and ability to multi-task to complete all assigned tasks and problem-solving. Excelled in enhancing customer support outcomes and quality assurance. Skilled in fostering teamwork and effective communication. Consistently contribute to positive work environments and cross-functional collaboration for continuous improvement.
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Packaging engineer with 20 years of automotive experience in aftersales and production operations. Strong focus on continuous improvement and development of best practices resulting in increase of efficiency and throughput. Well-versed in manufacturing processes and providing forward thinking strategies to achieve today's industry demands.
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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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