Customer service professional with a proven track record at Swing Education, achieving over 90% customer satisfaction. Expertise in Salesforce and conflict resolution, with a strong focus on cross-functional collaboration and training development. Drives operational efficiency and enhances customer loyalty through strategic insights and effective communication.
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With a proven track record at Yokohama-TWS, I have excelled in CRM, M3 and Microsoft systems, boosting customer satisfaction and fostering strong relationships. Skilled in de-escalating conflicts and maximizing sales, this approach has consistently enhanced client relations and project outcomes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
TOP SKILLS
Adaptable and reliable customer service team member committed to ensuring customer expectations are met and company goals are exceeded.
TOP SKILLS
Accomplished Technical Support Engineer with a proven track record at Process Equipment Support Services, enhancing customer satisfaction through expert troubleshooting and effective problem-solving. Skilled in technical documentation and mentoring, I excel in transforming complex technical challenges into understandable solutions, significantly improving operational efficiencies.
TOP SKILLS
I am an energetic, reliable and hard working. I work well with others or on my own. I have worked in customer service for over 40+years in different capacities, including Billing, Sales, technical support and Automobile and Home Insurance. I speak both English and Spanish. I have received multiple achievements with multiple companies including: Living the Vision Award 2008 Customer Hero Award 2008 Stellar Attendance Award 2006-2012 Top 5% Customer Satisfaction Award Top 5% Sales Performance. I feel I will be an asset to your company and if chosen for this opportunity, I will work hard and earn a career with your Company.
TOP SKILLS
Flexible Technical Support Engineer with 30 years of experience helping clients maintain smooth operations. Expertise in Schwab Retirement Technology systems and cloud based environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Schwab's Presidents Award - 3 times awarded.
TOP SKILLS
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
TOP SKILLS
Experienced Information Technology Technician and thirteen year military veteran that is extremely organized and adaptable with exceptional customer service and technical solutions support experience. Possesses strong interpersonal communication skills with the ability to supervise staff.
TOP SKILLS

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