Hire Top Customer Support Engineer

ZACHARY FINCH

A seasoned aviation professional with twenty years of United States Air Force service, I bring deep expertise across both legacy and fifth‑generation fighter platforms with nine years on the A‑10 and fourteen years on the F‑35. My career has progressed from hands-on air‑vehicle mechanic and flight-line expeditor, through quality-assurance inspection and ALIS/ODIN instructional development, to senior instructional roles where I authored and delivered over 1,000 hours of training and modernized the Air Force’s F-35 maintenance curriculum. After retiring in 2023, I transitioned to the private sector, first as an ALIS mobile trainer for Delaware Resource Group teaching foreign JSF partners, then as an ALIS instructional‑systems designer for Lockheed Martin, crafting working instructions and courseware still in active use. Currently I serve as an F‑35 Field Support Engineer with Lockheed Martin at Eglin AFB, providing on‑site diagnostics, troubleshooting guidance and customer training that sustain aircraft safety, readiness and technical accuracy

Rita Di Cicco

Dynamic Customer Engineer with TS Clearance at HP Inc., adept at troubleshooting and hardware repair for high-profile clients like Wells Fargo. Proven expertise in device configuration and remote support, complemented by excellent communication and teamwork skills. Successfully resolved complex technical issues, enhancing customer satisfaction and operational efficiency.

DONNELLE FULLARD

U.S. Coast Guard Veteran with a background in Culinary Arts operations in various facilities. Seeking entry-level position in IT/ Cyber Security utilizing skills in threat detection and network security. Developed critical thinking and problem-solving skills in a rigorous academic environment focused on cybersecurity. Gained expertise in threat analysis and risk management, demonstrating adaptability and a proactive mindset. Looking to transition into a new field, leveraging these transferrable skills to add value in diverse professional settings.

Charles Hauser

Flexible hard worker ready to learn and contribute to team success. Highly-motivated, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Kristi Boyd

Motivated professional with twenty-five years of experience in ATM operations, including hardware & software support, ATM settlement, system upgrades, and vendor relations. Well organized and focused in coordinating large ATM projects. Highly committed to providing exceptional customer service through respectful and attentive interaction with clients. Equally effective working independently and in cooperation with others, and is successful in mastering new skills through hands-on experience.

LeShonda Jackson

Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Versatile Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 17 years of experience in Customer/Management service. with 6 years of being certified Medical Biller and Coding.

MIKE WILEY

Customer Success and SaaS professional with over 15 years of experience driving customer retention, adoption, and expansion across enterprise organizations. Background spans Salesforce, compliance SaaS, talent solutions SaaS, with expertise in executive stakeholder management, cross-functional collaboration, and translating complex technical issues into successful business outcomes.

SCOTT OBERG

Dynamic Customer Support Specialist with proven expertise at Kibble Equipment, excelling in problem-solving and CRM software utilization. Enhanced customer satisfaction through effective complaint handling and streamlined service delivery. Trained technicians, fostering a collaborative environment that improved operational efficiency and strengthened client relationships.