Hire Top Customer Support Engineer

Sheena Little

Dedicated and focused supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals, while driving productivity by leveraging strong front office management skills. Seeking a role of increased responsibility and authority.

Jennifer Byrne

Proven Customer Support Representative at HOP Energy, adept in complaint handling, enhanced customer loyalty through exceptional service and problem resolution. Skilled in teamwork and active listening, consistently exceeded performance metrics, significantly reducing customer churn. Leveraged comprehensive product knowledge to become a pivotal resource, demonstrating a commitment to excellence and collaboration.

Clifford Harshaw

As a Quality Assurance Analyst, possess a strong background in software testing and debugging with an emphasis on user experience. Strengths lie in the ability to identify system weaknesses, propose solutions and collaborate effectively with cross-functional teams. Previous work has made significant impact by improving product quality, enhancing customer satisfaction, and reducing system errors. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

RYAN MILLER

Self-motivated, independent thinker who makes intelligent decisions and succeeds in fast paced environments. Career reflects 15+ years of experience in the software/tech and financial industries. Specialize in working in global high caliber software application environments. Expertise includes Technical Account Management, Customer Success and Customer Solutions in both pre and post-sales settings. Professional strengths include customer advocacy and focus, customer success planning, client relationship management, contracting, excellent interpersonal relations, and communication skills.

Lucille M. Walker

Implementation Solutions Engineer with extensive background in designing and implementing solutions large communication systems and omnichannel contact center, call recording/quality management solutions and workforce management. Experience with integrations with third party CRM systems. Extensive experience meeting with clients and obtaining system requirements. Proficient in creating high level design documents to present to client and to be used for implementation. Demonstrated ability to streamline processes and enhance system functionality. Proven skills in problem-solving, trouble shooting and client engagement. Working knowledge of AI-drive trends in the industry (Zoom, ChatGPT, CoPilot, Claude, LLM and Natural Language).

Dennis DeOcampo

Dynamic Senior Technical Support Engineer with a proven track record at ServiceNow, excelling in troubleshooting and problem-solving. Expert in full-stack development and database management, I successfully enhanced user experiences and optimized IT solutions, driving efficiency and stakeholder satisfaction. Adept at training teams and translating complex needs into actionable tasks.

Danny Crudup

Proven achiever in customer support and credit analysis, notably with McGraw-Hill Companies. Excelled in CRM and problem-solving, enhancing customer satisfaction and financial risk assessment. Skilled in complaint handling and fostering teamwork, consistently delivering beyond expectations without exceeding a single numerical percentage in achievements.

MICHAEL SMALL

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Over 20 years of experience in providing Networking support for global industry leaders. A dynamic team spirited, performance driven professional with an extraordinary blend of leadership, business, and multi-vendor (Cisco, Juniper, Arista, Nortel, Force10, Ciena 6500,4200, Adva FSP300) industry knowledge. Skilled in providing practical monitoring solutions, managing on-line failure recoveries, and delivering low-cost efficiencies across multiple platforms and geographic locations. Experienced in delivering enterprise-class technology solutions while significantly reduce operational costs through automation efficiencies and cost-effective solutions. Ability to institute and manage a Serious Incident Process (SIP) during customer outages and disruptions. Also able to work independently and in team environment in a professional manner. Establish strong partnerships with various IT Teams, Senior Management and Business Units to promote strategic technology initiatives to support customers and their needs.