Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
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Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Professional with experience in customer service and support. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability and positive attitude, skilled in CRM software and customer engagement.
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Dynamic professional with 20+ years of progressive experience and adaptability for industry leaders, concentrating on process improvement, continuous learning, and implementing new technologies in High Profile on-premise and cloud environments. Most recently in DevOps working with new technologies, Automation, Cloud Infrastructure and Monitoring. Builds and maintains lasting relationships at all professional levels, able to work as an individual contributor who adds value through technical expertise as well as a people leader focused on clear strategy and results.
TOP SKILLS
As a seasoned professional with over 19 years of customer maintenance, conflict resolution, record keeping, and record retention, I am excited to pursue the next chapter in my customer service career. My background includes roles such as Senior Customer Support Analyst and Support Agent at UPS where I have honed unmatched communication skills, employee relations expertise, and the ability to work in a team. Additionally, I am on a mission to attain a Master's Degree in Business Management which will further enhance my qualifications.
TOP SKILLS
Experienced and dedicated project management professional with a strong track record of seamlessly directing operations across diverse departments in startup incubators and government environments. Proven success in overseeing and delivering complex projects across various industries, managing project lifecycles from initiation to completion. Adept at leading cross-functional teams, ensuring clear communication, and collaborating effectively with stakeholders for project success. Proficient in employing project management methodologies and tools to drive efficiency. Skilled in generating critical project and program management deliverables through mentorship, training, and empowerment, fostering high-performance outcomes. Ready to apply a robust mix of leadership, strategic planning, and organizational skills to contribute to the success of impactful projects.
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Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of SAP modules FI/AR, CRM, and PM and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
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Accomplished Information Technology Leader who excels in building relationships and partnering with technology leaders to solve complex business problems through strategic technology product and service delivery. A proven track record of driving innovation, team culture, and reduction of security / governance risk. Excellent technical, people, and communication skills. Core Proficiencies 25+ years of leading technology innovation within a fortune 50 enterprises Contact Center Technology IT Service Management Financial Portfolio Management Enterprise Architecture Enterprise Technology Strategy Vendor Management IT Security, Compliance, & Governance Product Management / DevOps / Agile Talent Development & Team building Technology Solution Engineering
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