Application Support EngineerJAMF Pro AdministratorDesktop Support Engineer
Farmers Insurance Group
Cecil Community College
Spotsylvania, VA
Accomplished Application Support Engineer with 15 years of technical support, product evaluation, failure analysis, and customer communication. Proven track record of maximizing efficiencies within the lines of business while identifying innovative opportunities. Extensive knowledge of Security Communications/Vulnerabilities, Patch Management, ServiceNow, and ITIL Fundamentals with expertise in leadership, Relationship Building, and Stakeholder Management.
TOP SKILLS
Application process improvementProcess automationTechnical troubleshootingPerformance analysisTraining and mentoring
Customer Service/Tech SupportOwner and OperatorAssistant Service/ Project Manager
Omax Inc.Java Billiards/Advanced ServiceBattery Power Systems
San Jose State University
Roseville, California
Dynamic professional with a proven track record at Battery Power Systems, excelling in leadership and technical support. Expert in electrical repairs and customer relations, driving successful project management and innovative solutions. Adept at training and scheduling, enhancing team performance by 30%. Passionate about delivering exceptional service and fostering strong client connections.
TOP SKILLS
Leadership and teamworkTechnical supportSoftware troubleshootingElectrical repairsService quoting
Dynamic Customer Support Specialist with a proven ability to de-escalate customer concerns and build strong relationships. Renowned for exceptional communication skills and effective issue resolution, resulting in high customer satisfaction ratings. Proficient in Microsoft Office, excel, and outlook demonstrating agility in fast-paced environments while consistently achieving positive outcomes. Committed to leveraging strong problem-solving abilities to support team success and navigate new challenges.
TOP SKILLS
Top sales performerCustomer service expert10 key by touchTelephone skillComputer proficiency
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
CUSTOMER SUPPORT ANALYSTCLAIMS ASSISTANTSR. GLOBAL MOBILITY SPECIALISTSR. GLOBAL MOBILITY SPECIALISTSR. GLOBAL MOBILITY SEPCIALISTSR. GLOBAL MOBILITY SPECIALISTGLOBAL IMMIGRATION SPECIALIST
GalvStruct Buildings/Express Pros (Contract)Dean’s Professional Services @ Community Health Choice | Claims Staff AssistantLockheed Martin | Global Immigration Specialist | Contract RemoteMcDermott, Inc.TD WilliamsonParker DrillingShell Oil Company
Oklahoma State University-Oklahoma CityStrayer University
Nacogdoches, Usa
Accomplished International HR Specialist skilled in global mobility and immigration processes. Expertise in operational strategy and risk assessment, enhancing cross-border assignments and compliance, while consistently improving employee relocation experiences through effective stakeholder collaboration and process optimization.
TOP SKILLS
Service quality enhancementClient communicationClient managementIssue diagnosisProblem solving
Senior Customer Support RepresentativeOffice AssistantWait Staff MemberPreschool Lead TeacherCollections Officer
Alight SolutionsScat Pest ControlCharlestonsStoney Creek Play SchoolSallie Mae
J Everett Light Career CenterIvy Tech Community College of Indiana
Noblesville, IN
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
TOP SKILLS
Customer relationship managementConflict resolutionEffective communicationTime managementClient rapport
Senior Customer Support SpecialistSales Support SpecialistCustomer Service LeadPurchasing AssistantShipping and Receiving AssociateInline Filler Warehouse AssociateSony ExpertMicrosoft ExpertSales AssociateSales Back Office Manager
norelemThe Whitaker CompanyBest Buy
Chapman High School
Boiling Springs, SC
Back office and customer support leader with a background in order entry, quotes, returns, logistics coordination, and customer issue resolution. Brings value through staff training, interdepartmental collaboration, and workflow improvement efforts that help improve service quality, reduce delays, and keep daily operations running efficiently.
Manager, B2B Customer SupportOperations / Customer ManagerCustomer Service / EDI CoordinatorSupply Chain AnalystCustomer Service / EDI CoordinatorImport CoordinatorShipping Coordinator
Results-driven Operations and Customer Experience Manager with over 15 years of progressive success in the Beauty and Apparel industries, leading end-to-end order management, supply chain optimization, and B2B customer operations for global brands. Expert in EDI management, ERP (NetSuite, SAP, Blue Cherry) systems, and 3PL coordination, ensuring flawless execution from purchase order through delivery. Recognized for building and mentoring high-performing teams, enhancing service standards, and strengthening partnerships with major retailers such as Macy's, Walmart, Saks Fifth Avenue, Nordstrom, and Amazon. Adept at developing process improvements that reduce inefficiencies, mitigate risks, and elevate the customer journey. Passionate about driving operational excellence and brand growth through strategic collaboration, data-driven decision-making, and exceptional client relationships.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
