Results-oriented Customer Support Specialist with proven abilities in complaint handling and active listening. Adept at analyzing customer feedback to enhance service delivery and drive satisfaction.
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Professional retail and beauty leader with experience at Sephora since 2019, advancing from Seasonal Makeup Artist to Coordinator and Management roles through strong leadership, sales performance, and customer service excellence. Experienced in team training, hospitality, operations, keyholder responsibilities, and safe access. Successfully transferred to a Florida location while continuing to support sales growth, client relationships, and team development. Seeking new opportunities focused on growth within the hospitality industry, bringing a strong background in guest experience, leadership, and operational support.
TOP SKILLS
Experienced in managing applications in a production environment and troubleshooting complex technical issues. Skilled in coordinating with cross-functional teams to ensure uninterrupted service and optimize application performance. Strengths include effective communication, problem-solving abilities, and knowledge of ITIL processes. Previous work has contributed significantly to improving system reliability and reducing downtime.
TOP SKILLS
Experienced ELV system designer with expertise in AutoCAD software. Proficient in CCTV and surveillance systems, access control, and structured cabling. Skilled in network and IT troubleshooting, with a strong understanding of local and international safety standards. Committed to delivering high-quality solutions while adhering to industry best practices.
TOP SKILLS
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
TOP SKILLS
Certified System Engineer with 5 years of experience, thorough understanding of network setups, customized business applications, backup and storage services. Considerable hands-on experience providing IT services and developing security projects. Subject Matter Expert (SME) of network infrastructures necessary to provide day-to-day operational support.
TOP SKILLS
GIS professional with over 6 years of experience in esri software support, specializing in deployment, configuration, and troubleshooting Enterprise core components. Proficient in cloud-based GIS solutions (AWS, Microsoft Azure), spatial data management, and advanced remote sensing tools (Pix4D, ENVI). Certified drone pilot (Part 107) with expertise in drone-based applications like Drone2Map. Optimizing workflows for enhanced spatial data analysis with tools from ArcGIS Pro. Skilled in Python for automation, delivering tailored GIS solutions to diverse industries. Driving innovation in urban planning and smart city initiatives.
TOP SKILLS
Dynamic Customer Support Specialist with a proven track record at H-E-B Grocery, excelling in problem-solving and customer relationship management. Recognized for enhancing customer satisfaction through effective complaint handling and empathetic communication. Adapt at multitasking and maintaining professionalism, ensuring high-quality service in fast-paced environments.
TOP SKILLS

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