Manager, Sales and Customer SupportNewscast Director
Brockman Tree & Lawn CareWHEC-TV
SUNY At Fredonia
Rochester, NY
Dynamic sales and customer support manager at Brockman Tree & Lawn Care, recognized for achieving sales goals through strategic customer retention and relationship building. Proven analytical problem solver with meticulous attention to detail, adept at staff training and development, driving continuous improvement, and enhancing team performance for sustained business growth.
TOP SKILLS
Customer retention strategiesStaff recruitmentCoaching and mentoringAnalytical problem solverSales with service orientation
Customer Service Representative/Sales Support RepresentativeVolunteer
AT&T WirelessThe Gabriel Foundation
Aveda InstituteArapahoe High School
Centennial, CO
Professionally trained Aveda Makeup Artist and Esthiologist with background in professional makeup application with emphasized skill sets ranging from casual, daily makeup application up to and including professional photography shoots and television production.
Through the utilization of unbridled creativity coupled with methodologically learned and curated techniques, a refined, mastered skillset is contrived to enhance and beguile my client for any and all events, productions, and occasions.
With a focus in natural esthiological skin care, coupled with a dedication to ensuring flawless results, a multi-faceted, technologically advanced approach is utilized in order to ensure client satisfaction with a tailored treatment program for every service, every time.
TOP SKILLS
Friendly, positive attitudeTeamwork and collaborationCustomer serviceProblem-solvingTime management
Customer Service Support SpecialistPatient Access RepresentativeCustomer Care RepresentativeCustomer Care RepresentativePatient Service Representative
Piedmont Fayette HospitalKaiser PermanenteChildren Healthcare of Atlanta, Aflac Cancer CenterSouthern Regional Medical CenterHsi Financial Services
Atlanta Metropolitan State CollegeDecatur High School
Ellenwood, GA
Adept at enhancing customer satisfaction, I leveraged active listening and effective communication at Piedmont Fayette Hospital to improve first-call resolution rates significantly. My adaptability and teamwork skills facilitated seamless cross-departmental collaboration, boosting overall service quality.
TOP SKILLS
Call center experienceEffective communicationTeamwork and collaboration,Active listeningAnalytical thinking
AIT System Support EngineerEUDM Architect –ManagerEndpoint Engineer, TEMP ConsultingSenior Endpoint Windows Engineer, Consulting at CitrixSenior Endpoint Windows Engineer (SME)Senior Systems Engineer (SME), NYCBankruptcy Services, Senior Systems EngineerAltiris Certified Engineer, Altiris Certified ConsultantAltiris Server Engineer
Advent Health IT, Central FloridaPrice Waterhouse Coopers, PWC ITSCOPRISM at Marriot InternationalTEKSYSTEMS, ORLANDO, FLVeritas Technology, LLC, ORLANDO, FLColumbia UniversityEpiq Systems Inc., NYCKOE Connections Inc, Altiris Platinum Partner, NYCCelerity Technology Services
University At Stony BrookSUNY Tech. At Farmingdale
Orlando, FL
Senior Endpoint Windows Engineer with experience in designing and planning complex hardware deployments, software upgrades, and significant operational initiatives, including migrations of end user workstations in Windows 10. Created and distributed native Windows Installer, prepared, distributed, and deployed critical, security, and otherwise required patches throughout organizations.
TOP SKILLS
Hardware: computer installation and configuration of windows server including pc compatibles, laptops, and macintosh.Software: windows 10 enterprise, windows 201x server, microsoft office 2016\/o365, visio and project 2016, iis, vmware, citrix, xendesktop and xenapp, symantec ghost, encryption and protection management, microsoft windows defender, altiris, sccm, wsus, mem, virtualization technologies like vmware, hyper-v and citrix.Server managementData backup and recoverySystem troubleshooting
Senior Technical Support EngineerSenior Product Support Specialist
Blue YonderCDC Software
West Milwaukee High School
Braselton
Senior Technical Support Engineer with expertise in diagnosing complex software issues and driving system improvements. Proven track record in cross-functional collaboration and emerging technology evaluation to enhance service delivery.
TOP SKILLS
Technical troubleshootingRoot cause analysisSoftware diagnosticsRemote diagnosticsTelecommunications
Dedicated customer support coordinator with proven skills in multitasking, relationship building, and decision-making. Enhanced operational efficiency and customer loyalty through effective complaint resolution and training program development.
TOP SKILLS
Multitasking and organizationCustomer serviceData entryDecision-makingWork planning and prioritization
Senior Technical Support EngineerSenior Software Support EngineerSenior Software Support EngineerSenior Software Support EngineerAccounting Clerk, G/A and A/RCredit and Collection ClerkAccounting Clerk
Oracle America Inc.PeopleSoftJ.D. Edwards & CompanyAshland Shared ServicesCitizen WatchMacropharm GmbH
Vrije UniversiteitUniversiteit Van AmsterdamHanseschule Fuer Wirtschaft Und VerwaltungOpen UniversityArapahoe Community College
Littleton, CO
Flexible Technical Support Engineer with 24 years of experience helping clients maintain smooth operations. Exceptional skills and knowledge in JD Edwards EnterpriseOne Applications and subject matter expert on Accounts Receivable and Latin American Localization. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
TOP SKILLS
Analytical and methodicalCustomer service supportVerbal and written communicationHighly professionalTracking and documentation
Customer Service Technical Support SpecialistFreelance Web DeveloperFork Lift OperatorIT Support SpecialistJava DeveloperJava Web Developer
Scholastic, Inc.Self Employed WebScholasticState TechHuber & AssociatesMissouri Department of Labor
Lincoln University
Jefferson City, MO
Dynamic IT professional with a proven track record at Scholastic, Inc., excelling in technical troubleshooting and remote support. Adept at enhancing user experience through responsive web design and proficient in HTML, PHP, CSS, and JavaScript. Recognized for resolving complex issues swiftly, ensuring high customer satisfaction and seamless operations.
TOP SKILLS
Technical troubleshootingRemote it implementationRemote supportIncident managementFront-end development
