Customer Support SpecialistHuman Resources SpecialistDirect Support Professional
InstacartIntegrity Staffing Solutions Inc.Chimes of Delaware
Wilmington University
Newark, DE
Dynamic Customer Support Specialist with a proven track record at Instacart, excelling in problem-solving and complaint handling. Leveraged CRM software to enhance customer satisfaction and streamline order fulfillment processes. Recognized for fostering strong relationships and delivering exceptional service, ensuring clients' needs were met with empathy and professionalism.
Administrative & Customer Support SpecialistContact Representative (Remote/Hybrid)Member Services RepresentativeCommunity Support CoordinatorInquiry AnalystCustomer Service Team Lead / Sales Consultant
Randstad Staffing ServicesSocial Security AdministrationKaiser Permanente Corporate OfficeSBZ Services UnlimitedBlue Cross Blue Shield of AlabamaAT&T (BellSouth, Cingular)
Jacksonville State University
Birmingham, United States
Detail-oriented Accounts Payable and administrative support professional with 20+ years of progressive experience in invoice processing, vendor account management, claims reconciliation, and financial data accuracy. Proven ability to work in high-volume environments, maintain meticulous documentation, and collaborate cross-functionally to support finance operations. Adept at using ERP and CRM systems, Microsoft Excel, and workflow tools to ensure timely and compliant payment processing. Recognized for strong analytical skills, problem-solving, and commitment to process improvement.
TOP SKILLS
Microsoft excel (spreadsheets, vlookup, data validation)Microsoft word, outlook, powerpointErp / crm systems (basic systemone, ssa claims systems)Remote collaboration tools (teams, zoom, sharepoint)
Senior Technical Support / Lead Systems Test EngineerSenior Systems EngineerManager, Customer Support/ Information TechnologiesSenior Technical Support EngineerManager of Technical Support Americas/ Technical Support Engineer IIICustomer Support Engineer II: IDP/Global PRO/NSM Team & E-Support TeamNetwork Technician IINetwork Engineer
University of PhoenixComputer Training AcademyHeald Institute of TechnologyCentral County Occupational Center
Vacaville, California
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
TOP SKILLS
Remote technical supportExperienced in various software platformsIncident response managementNetwork infrastructure administration
Energetic, results-driven professional with superior experience in customer service, sales, tech support, and CRM operations. An accomplished problem solver with the ability to multitask, and close deals at a high percentile. Successful track record using active listening, empathy, and rapport building via telephone, email,and chat.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
TOP SKILLS
Ticketing systemsCall center experienceHardware troubleshootingOrganization
Detail-oriented and methodical BILLER offering 30 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Quality-driven A/R representative with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices. Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Proficient with accounting systems and related computer software programs. Efficient billing professional with 30 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Skilled listener, speaker and complex problem-solver. Seek to offer my experience and take on new role with room for advancement. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
TOP SKILLS
Discrepancy resolutionCheck inspection and validationRecords organization and reviewBilling systems and software
Service-oriented Customer Support Representative with 17 + years of experience in contact center operations talking to customers over phone, e-mail, online chate to resolve broad range of concerns. Offers strong computer skills in web-based applications and delivers exceptional communication with attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
TOP SKILLS
Creative problem solvingOrder fulfillmentGood listening skillsTechnical support
Senior Application Support Engineer / Azure DevOps/SRE ArchitectApplication Support Engineer / Azure Data ArchitectSenior Application Support Engineer / Platform ArchitectApplication Support Lead / Data ArchitectProduction Support Lead / Data ManagerProject LeadProject LeadSoftware Engineer/Lead
Senior Application Support Engineer with 15+ years of experience providing expert-level production support for mission-critical applications, data pipelines, and infrastructure across financial services, healthcare, and enterprise environments. Proven expertise in incident management, real-time debugging, automation, and cross-functional collaboration with development, infrastructure, and business teams. Skilled in monitoring tools (Prometheus, Grafana, Logic Monitor), job schedulers (Autosys, Control-M), and ITIL processes. Strong technical writer with ability to create comprehensive runbooks, knowledge bases, and support documentation. Recognized for achieving 99.9% uptime, reducing MTTR by 40%, and driving continuous improvement through SRE principles and data-driven insights.
Professional support engineer with thorough understanding of application systems and client needs. Proven ability to address and resolve technical challenges, ensuring minimal downtime and optimal performance. Known for strong collaboration and adaptability, consistently meeting team goals and driving successful outcomes.
