Hire Top Customer Support Engineer

Rosalind Bennett

Dynamic Customer Support Specialist with proven call center experience at Willis Towers Watson. Skilled in technical troubleshooting and problem-solving, I enhanced customer satisfaction through empathetic communication and effective resolution of concerns. Recognized for maintaining high call quality standards while managing a high volume of inquiries, ensuring customer loyalty and trust.

Lakitha Marshall

Dynamic and results-driven professional with over a decade of experience as a Senior Customer Care Representative, recognized for exceptional communication and technical skills. Proven track record in managing customer inquiries and resolving complaints, demonstrating a steadfast commitment to excellence in service delivery and consistently achieving high levels of customer retention and satisfaction. Expertise in processing and reconciling diverse customer invoices, complemented by meticulous record-keeping and a solid understanding of account terminology. Outstanding time management and organizational abilities, combined with a solution-oriented approach, foster continuous learning and development within collaborative team environments.

Johnny Otero Jr

Empathetic liaison with over 15 years of experience in enhancing client relationships while maintaining confidentiality. Successfully led over 75 mentees in troubleshooting and identifying resolutions for all onboarding issues. Collaborated with various departments to research and coordinate training, resulting in a 13% improvement in addressing operational and client concerns. Skilled in spearheading multiple projects simultaneously and effectively prioritizing tasks under tight deadlines. Committed to fostering an inclusive environment that addresses the diverse needs of students and improves overall educational outcomes.

CATHERINE GORZYNIK

Proven track record in enhancing customer satisfaction and resolving complex issues, demonstrated during tenure at Pregis LLC. Excelled in a high-stakes environment, leveraging exceptional communication and problem-solving skills alongside technical support expertise.

Susan Bartlett

I have worked for Essex/Essex Brownell for 42 years. I started at 19 years old in Pricing and Contracting. My next position took me to the Accounting department for approximately 2 years. The next position was in the sales department as an ISR where I stayed for just over 30 years. The last 10 years I served in the customer support department working with ISR's, vendors, account payable department and receiving doc learning to process/mail all invoices. I have totally enjoyed all the years, service and the wonderful people with this company and look forward to the future. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Sanela Tartic

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Ryan Laverty

An accomplished tech-support engineer with more than 10 years of experience in storage area networking. As well as 8 plus years working as a system technician for the cable company. Looking to get back in the field and utilize my skills in my current role as well as previous roles in a new environment.

Sima Khaleque

An independent and driven professional with a successful track record at managing multiple priorities with a positive and versatile attitude. Offering excellent communication and good judgment. Highly dependable, ethical and reliable, as well as a leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Driven Quality Assurance leader or Customer Support Resource with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life.