Hire Top Customer Support Engineer

Jessica Whitworth

Dynamic customer support specialist with a strong background in logistics and complaint resolution. Excels in fast-paced environments by effectively managing customer inquiries, streamlining communication processes, and collaborating with teams to enhance operational efficiency and customer satisfaction.

Krystal Howard

Talent Acquisition and Human Resource Generalist with 15+ years of experience driving team performance and employee engagement through innovative HR strategies. Expert in conflict resolution, training development, and strategic planning, leading to enhanced productivity and satisfaction. Dedicated to fostering a culture of continuous learning and collaboration, with a forward-thinking approach to HR management. Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Bryan Swanson

Electronics professional with clear knowledge of principles and theories of electronics, mathematics and circuitry applicable to diverse real-world problems. Skilled in troubleshooting, diagnostics and failure analysis. Breaks down technical data and develops proactive, successful solutions to maintain operational production and safety. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Mohamed ALLOUL

Motivated Network Engineer with 11 years of technical expertise in satellite technology, network engineering, troubleshooting, and customer support within SES Strong analytic and proven strategic management skills Strong presentation skills, ability to communicate effectively with multiple levels of internal staff and management as well as with client and vendor representatives Resourcefully work through or around any challenges with little to no supervision Ability to work in a fast-paced environment Ability to gather, organize and analyze large amounts of data with speed and accuracy. Ability to multitask by managing, tracking, and resolving multiple issues simultaneously Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision Excellent written, verbal, and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues

SCHERRILLE MURRAY

Detail-oriented professional with extensive experience supporting construction, shipping, and retail service needs. Skilled in coordinating schedules, updating orders, and resolving issues with customers, field crews, and internal teams. Focused on timely delivery, accurate records, and reliable client support.

Tierney Carr

Extensive experience in customer service, sales, and office management. Strong communication and analytical skills enhance client relationships and streamline operations. Proven track record of driving improvements in customer engagement and satisfaction.

Rene Nieto, Jr.

Detail-oriented Customer Service Support Specialist with a strong focus on complaint resolution and process improvement. Proven ability to enhance customer satisfaction and streamline operations through effective communication and collaboration.

Robert Petrlak

Seasoned technically proficient security professional with extensive tested experience in Sales Engineering, Security Sales Management and General Management disciplines, Pre and Post Sales design and support, Customer Support, Account Management and Complex Security Systems design. Demonstrated professional skill-set with over 25+ years of multifaceted experience in the Physical Security industry space including design, manufacturing, Regional Sales, Management, Product Management, Sales Engineering, Production Management along with implementing business process improvements, production improvements and a winning sales track record of consistently increasing sales revenues year-over-year as an RSM. Direct successes assessing business and production processes to find sustainable methods that reduce cost, improve overall quality or produce greater value for the customer. Wide variety of experience in product development, punch list requirements, specifications, product production road maps and marketing collateral. Designed product surveys, requirements list, proof of concepts, total system design, BOMs and post-sales support and training. Extensive hardware and software product design experience for security products used in residential, commercial and municipal spaces. Out of the box thinking to leverage customer’s use of product to develop improved value and client retention. Identify opportunities of product extensions to meet market hardened niches enabling penetration within key segments. Deep experience with numerous security technologies and honed expertise including: Physical access, Intrusion, IP-video, integration, biometrics, IoT wireless, IoT products, complex security system design. Wide background assisting integrators, distributors, dealers, end-users and others by providing sales, service and technical assistance support or in-depth training. Currently or previously certified for Telit, Quectel, HID PACs/PIV HW and SW products, OSDP, FIPS-201 PVCLas, Genetec Omnicast, Software House, Bosch Intrusion, Lenel Core Installer, Honeywell Access, Exacq, Mercury hardware and other brands. Designed for and specified major security brands such as HID, Lenel, Genetec, C-Cure, DMP, Brivo, Kantech, Aiphone, Suprema, Secugen, Axis, Bosch, Panasonic, Salto, Cloud-based systems and IoT proprietary designs – Held Florida FASA/BASA license #61119. Previously certified for Genetec, Lenel, Bosch, Suprema and others. Experienced with troubleshooting complex technical issues, providing effective solutions to enhance product performance. Utilizes strong analytical skills and technical knowledge to ensure optimal functionality and customer satisfaction. Track record of collaborating with cross-functional teams and maintaining high standards of support. Versatile Product Engineer with 15-year background designing security products and corresponding manufacturing activities. Polished in building digital models of concepts, testing, and creating prototypes and selecting appropriate materials for manufacturing. Proficient in CAD and CAM software. Focused and results-oriented professional possessing strong communication and motivational skills.