Hire Top Customer Support Engineer

Manish Kumar

Flexible Technical Support Engineer with 5 years of experience helping clients maintain smooth operational sites. Commended for rapidly and effectively resolving downtime and efficiently integrating the work and reportings.

Kenneth Earl

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Veera Bhavani Shankar Mondem

4.6 Years of Experience in IT Industry on ServiceNow Development, Product Technical Support on IT Service Management (ITSM), Strategic Portfolio Management (SPM), Workspaces. Have good practical knowledge on ITSM module. Experience in handling ITIL Practices (Incident, Service Request, Change Request, Problem, Knowledge) in ServiceNow. Experience in developing the Application, Migration of code to Live environments, Implementation of the requirements. Experience in developing Catalog Items, Record Producers, Order Guides, Flows, Workflows. Have good expertise in Domain based Environments and Standalone Environments. Experience in configuring the Access Controls (ACL), User Criteria’s and Query Business rules for controlling the Access. Experience in configuring and maintaining all the foundation data (Companies, Locations, Departments, Roles, Groups, Users) through Data Sources and Import sets. Experience in Data Sources, Data Loads, SFTP data import, Transform Maps. Experience in Installing the Mid Server and configuring it as per requirement. Experience in configuring the LDAP at ServiceNow. Experience in Developing the Client Scripts, Business Rules, Script Includes, UI Policy’s, UI Actions based on the requirement. Good Knowledge on Strategic Portfolio Management and its sub topics as Ideas, Demands, Projects, Cost plans, expense lines, Time sheets and their configurations. Good knowledge on Strategic Planning Workspace, Project Workspace and the Planning console. Good knowledge on Portfolio plannings, Roadmaps, Agile procedures. Good Knowledge on Service Operations Workspace, and beginner on UI Builder configurations. Good knowledge on Survey definitions, knowledge translations, Service Level Agreements. Have good experience in Developing the Inbound Email Actions, Notifications. Expertise in Investigating the Root cause of the issues and finding appropriate Solutions. Experience in Debugging the scripts through different OOB Debugging functionalities. Expertise in debugging Transaction Logs and System Logs and analyze the cause of the issues. Experience in Implementing scripts and functionalities by following ServiceNow Best Practices. Expertise in Handling Multiple customers directly with good customer satisfactory. Handling very critical issues on Customer instances and fixing those and engaging with multiple teams in analyzing the cause and fixing it in time which reduces the Impact on the End users using the Platform.

Pratham P Joshi

CCNP-certified Network Support Technical Lead with specialized skills in leading and coaching Network Support engineers. Proven ability to mentor teams, resolve escalations, and drive collaboration to achieve operational excellence.

Jared Alvarez

Results-driven professional with substantial experience in delivering excellent customer support and providing best-in-class service to clients. Known for driving product enhancement, streamlining processes, and surpassing customer expectations by collaborating with cross-functional teams. History of executing cost savings initiatives, enforcing quality compliance, and implementing client retention strategies to maintain positive customer experience. Excels at building strong relationships with clients and key stakeholders. Skilled in identifying issues and offering strategic solutions to ensure continuous improvement. Passionate for working across a remote, flexible environment

Tameria Williams

Customer-focused professional with progressive experience supporting operational excellence and driving service improvements. Proven ability to coordinate cross-functional teams, resolve escalated issues, and strengthen client relationships to enhance overall customer satisfaction. Highly organized and detail-oriented, with strong multitasking abilities and expertise in leveraging systems and process improvements to optimize workflow efficiency—well-prepared to excel in a Customer Service Coordinator role.

Kweku Fynn

Microelectronics Engineering Technician with 4+ years of experience supporting semiconductor manufacturing, process development, and reliability initiatives in high-precision environments. Experienced in wafer fabrication processes, including photolithography and thin-film technologies, with a strong track record of collaborating with engineering and quality teams to improve manufacturing performance and product reliability. Skilled in developing test plans, troubleshooting production issues, maintaining complex equipment, and implementing continuous improvement initiatives. Known for strong technical problem-solving, adaptability in fast-paced environments, and the ability to train and support technical teams to achieve consistent, high-quality results.

JULIET KRATOCHWILL

Motivated professional eager to contribute to a dynamic team by leveraging strong analytical skills, training facilitation experience, and a consultative approach. Known for building trusted relationships across organizational levels and committed to enhancing operations and employee development. I am seeking to apply and grow expertise in Human Resources Operations, Training, and Compliance.